Danielle Smith
North Port,FL
Summary
Dedicated and results-driven professional with a strong focus on delivering outstanding customer service. Known for meticulous attention to detail, consistently ensuring accuracy and precision in all tasks. Skilled in building and nurturing customer relationships, excelling in understanding their needs and providing tailored solutions. Committed to providing exceptional support and exceeding expectations, a valuable asset in delivering exceptional customer experiences.
Overview
19
19
years of professional experience
Work History
Assistant Property Manager
Lakes at North Port
01.2021 - Current
- Maintained personal accountability for achieving goals by excellent time management, prioritizing projects against deadlines and organizational skills
- Managed accounts payable and receivable, a team of 5 employees, and scheduled appointments with multiple vendors.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Pharmacy Technician
Walgreens
01.2012 - 01.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Customer Service and Sales Representative
Legendary Auto Interiors
01.2006 - 01.2010
- Handled inbound sales and customer service for classic muscle car interiors, selling products and providing customer support.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Stayed up-to-date with industry trends to position company as market leader.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
High School Diploma -
Palmyra Macedon Senior High School
06.2001
Skills
Administrative Support
Strong Communication Skills
Telephone and email etiquette
Property tours and inspections
Fair Housing Regulations
Tenant relations
Relationship building and rapport
Leasing and sales
Staff Management
Property Management
Payment Collection
Onsite tours
Rent collection
Application process proficiency
Certificatesandlicenses
- 2022 Commitment Award
- Immunization Certificate
- CPR Certification
Timeline
Assistant Property Manager
Lakes at North Port
01.2021 - Current
Pharmacy Technician
Walgreens
01.2012 - 01.2021
Customer Service and Sales Representative
Legendary Auto Interiors
01.2006 - 01.2010
High School Diploma -
Palmyra Macedon Senior High School