Danielle Smith
Canton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, dependable, multitasker and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Insurance Services Representative II
Nationwide Mutual Insurance Company
Columbus, OH
10.2021 - Current
- Assist customers with filing new insurance claims for Auto/Property
- Attend training to enhance knowledge on new systems/procedures
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Assisted claimants, providers and clients with problems or questions regarding existing claims.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
Supervisor
Ameridial
03.2016 - 10.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Conducted coaching for team members, identifying areas of improvement and creating development plans.
- Reviewed and attached documents received from atty offices on Medicare recovery cases
- Interviewed potential new employees
- Communicated regularly with upper management regarding updates on team progress
- Coordinated with other supervisors combining group efforts to achieve goals
- Maintained accurate records of employee performance, attendance, leave requests and disciplinary actions
Customer Service Representative
Ameridial
10.2011 - 03.2016
- Protect the Integrity of the Medicare Trust Fund
- Asked probing questions to determine and verify primary insurance
- Managed high volume inbound calls to address customer inquiries
- Recovered monies paid out by Medicare for claims related to non group health plans
Skills
- Reliability
- Flexibility
- Data Entry
- Attention to detail
- Active listening
- Strong work ethic
- Customer service
- Multitasking and organization
Timeline
Insurance Services Representative II
Nationwide Mutual Insurance Company
10.2021 - Current
Supervisor
Ameridial
03.2016 - 10.2021
Customer Service Representative
Ameridial
10.2011 - 03.2016