Davida Williams
Canal Winchester,OH
Summary
Dedicated and results-driven professional with over 20 years of experience in customer service, insurance, financial services, and administrative operations. Proven ability to manage high-volume workloads, resolve customer issues with efficiency and empathy, and ensure compliance with company and industry standards. Skilled in claims handling, data entry, loan processing, and performance auditing. Adept at navigating complex systems and delivering consistent, high-quality results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Insurance Services Representative II
Nationwide Mutual Insurance
09.2021 - Current
- Collect detailed loss information to create accurate insurance claim reports
- Respond to inbound customer inquiries regarding personal auto and property claims
- Ensure high levels of customer satisfaction through empathy and efficient problem-solving
- Verify insurance policy coverage and communicate key policy details clearly to customers
- Maintain performance metrics aligned with company service goals
Global Support Work-from-Home Analyst
Alliance Data Systems
06.2013 - 11.2019
- Handled customer concerns regarding retail services, billing, and payment disputes
- Provided email-based support and resolution for customer disputes
- Delivered technical support for online service issues
- Managed a high volume of calls, emails, and faxes daily with attention to detail and efficiency
Loan Processor
JP Morgan Chase
08.2012 - 04.2013
- Reviewed loan documentation including title insurance, flood certifications, and credit reports
- Assessed income and legal documents to ensure compliance with lending guidelines
- Coordinated loan closings with title companies, real estate agents, and escrow agents
Sr. Lead Operations Specialist – Performance Management
JP Morgan Chase
07.2011 - 08.2012
- Audited modification documents for quality assurance in compliance with HAMP guidelines
- Monitored representative submissions and identified documentation errors
- Researched loan defaults to ensure accurate and timely processing of borrower paperwork
Sr. Lead Operations Specialist – Research & Maintenance
JP Morgan Chase
10.2005 - 07.2011
- Processed payoff requests and maintained accurate loan documentation
- Issued refunds and performed financial reconciliations
- Executed wire transfers and ensured correct fund distribution
- Processed payments for real estate owned properties and coordinated with vendors
- Reviewed and paid third-party invoices using pricing guidelines
- Prepared financial reports using Excel and performed data reconciliations
- Researched discrepancies involving payments, loan terms, and interest rates
Education
High School Diploma -
Eastmoor High School
Columbus, OH06.1999
Skills
- Claims & Insurance Processing
- Customer Service Excellence
- Complaint Resolution
- Loan Processing & Documentation
- Data Entry & Administrative Support
- Microsoft Office Suite
- Technical Troubleshooting
- Financial Reconciliation & Reporting
Timeline
Insurance Services Representative II
Nationwide Mutual Insurance
09.2021 - Current
Global Support Work-from-Home Analyst
Alliance Data Systems
06.2013 - 11.2019
Loan Processor
JP Morgan Chase
08.2012 - 04.2013
Sr. Lead Operations Specialist – Performance Management
JP Morgan Chase
07.2011 - 08.2012
Sr. Lead Operations Specialist – Research & Maintenance
JP Morgan Chase
10.2005 - 07.2011
High School Diploma -
Eastmoor High School
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