Davida Williams
Canal Winchester,OH
Summary
To obtain a challenging position that will engage and contribute to the overall goal and success of the company's core values.
Overview
19
19
years of professional experience
Work History
Insurance Services Representative II
Nationwide Mutual Insurance
09.2021 - Current
- Creates loss reports by obtaining information from policyholders, claimants, and other parties
- Makes direct assignments to inside or field claims specialists for prompt resolution of claims
- Positively engaged with customers and maintained professional appearance as company representative.
- Verifies coverage under various policies a
Global Support Work at Home Analyst
Alliance Data Systems
06.2013 - 11.2019
- Identified and resolved any issues regarding retail services, medical billing, and pay by phones disputes
- Assisted with technical support for website issues
- Received emails from customers regarding disputes and provided resolution
- Completed special letters, fax request, and reviewed miscellaneous mail to complete or send to correct area.
Loan Processor
JP Morgan Chase
08.2012 - 04.2013
- Reviewed title insurance, flood, tax certificates, appraisal, credit bureau reports and surveys
- Reviewed income and legal documents for acceptability against conditions
- Coordinated with buyers, sellers, title companies, escrow agents, and real estate agents to schedule loan closings.
Sr. Lead Operations Specialist, Performance Management Team
JP Morgan Chase
07.2011 - 08.2012
- Identified errors on modification submission RMA applications, 4506T's and Income documents based upon quality procedures
- Processed 30 day MIL request for CA Ops pipeline to ensure compliance with HAMP guidelines
- Researched default loan accounts for borrowers by ensuring any documents sent in by the borrower were reviewed to determine if critical documents had been received for modification.
Sr. Lead Operations Specialist, Home Equity Research and Maintenance
JP Morgan Chase
06.2010 - 07.2011
- Reviewed and completed payoff related maintenance request
- Sent refund checks and payoff quotes to customers
- Reconciliation of items created from loan maintenance
- Wired funds to customers checking, savings, or applied to unclaimed funds account
Default Invoice Processing Analyst, Account Payable and Research
JP Morgan Chase
10.2005 - 06.2010
- Managed the REO invoice email box and identified potential issues with vendors
- Worked with Title Companies, Fannie Mae and Freddie Mac Representatives, and Utility Companies to process payments for Real Estate Owned properties
- Performed testing on I Clear for the Voyager Project
- Paid invoices by verifying transaction information and prepared disbursement
- Prepared financial reports by collecting, analyzing, reconciling using Microsoft Excel
- Reviewed W-9's to process vendor set up
- Researched missing payment, interest rates, loan terms, disputes with the original note, and other account issues
Education
Business
Columbus State Community College
Columbus, OHDiploma -
Eastmoor High School
Columbus, OH01.1999
Skills
- Proficient in Microsoft Office
- Data Entry
- Scheduling
- Customer Service
- Accounting
- Claims
- Strong Work Ethic
- Documentation And Reporting
- Clerical Support
- Complaint resolution
Timeline
Insurance Services Representative II
Nationwide Mutual Insurance
09.2021 - Current
Global Support Work at Home Analyst
Alliance Data Systems
06.2013 - 11.2019
Loan Processor
JP Morgan Chase
08.2012 - 04.2013
Sr. Lead Operations Specialist, Performance Management Team
JP Morgan Chase
07.2011 - 08.2012
Sr. Lead Operations Specialist, Home Equity Research and Maintenance
JP Morgan Chase
06.2010 - 07.2011
Default Invoice Processing Analyst, Account Payable and Research
JP Morgan Chase
10.2005 - 06.2010
Business
Columbus State Community College
Diploma -
Eastmoor High School