Kendra Holliday
Bastrop
Summary
Experienced customer service specialist with a passion for assisting clients and colleagues. Adept at handling intense or complex situations and finding resolutions or compromises. Thrives on acquiring comprehensive knowledge in all aspects of the job and excelling in every position held. Firm believer in continuous learning and curiosity about one's role to enhance abilities. Renowned for organizational skills, attention to detail, and exceptional communication.
Overview
13
13
years of professional experience
Work History
INSURANCE SERVICES REPRESENTATIVE II
Nationwide Mutual Insurance Co
04.2023 - Current
- Utilized research and communication skills to resolve customer issues involving insurance eligibility, billing enrollment and medication issues
- Navigate and multi-tasked with up to 6 systems and 3 monitors to resolve claims and customer issues
- Diagnose issues when possible to minimize transfers and callbacks by using all available resources and systems resulting in first-time final interactions
- Provide empathetic as well as quick and efficient initial claim details
- Navigate multiple computer systems and monitors while maintaining an engaging customer interaction
PERSONAL GUIDE
Cigna
09.2022 - 01.2023
- Utilized research and communication skills to resolve customer issues involving insurance eligibility, billing enrollment and medication issues
- Navigate and multi-tasked with up to 6 systems and 3 monitors to resolve claims and customer issues
- Diagnose issues when possible to minimize transfers and callbacks by using all available resources and systems resulting in first-time final interactions
- Provide empathetic as well as quick and efficient initial claim details
- Navigate multiple computer systems and monitors while maintaining an engaging customer interaction
INVENTORY SPECIALIST / PHARMACY TECHNICIAN
Walgreens
10.2011 - 08.2022
- Managed 2-6 employees daily in customer service, inventory, merchandising, and keeping up-to-date on proper procedures and new programs
- Accurately handled cash reports and deposits
- Dealt with multiple health insurance companies to provide customers with accurate and the most cost effective prescriptions possible
Education
High School - General Studies
Bastrop High School
Bastrop, TX01.2005
Skills
- Knowledge of basic insurance processes
- Communication skills
- De-escalation skills
- Problem-solving skills
- Organization and time management skills
- Research skills
- Quick Learner
- Active Listener
Timeline
INSURANCE SERVICES REPRESENTATIVE II
Nationwide Mutual Insurance Co
04.2023 - Current
PERSONAL GUIDE
Cigna
09.2022 - 01.2023
INVENTORY SPECIALIST / PHARMACY TECHNICIAN
Walgreens
10.2011 - 08.2022
High School - General Studies
Bastrop High School
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