Danielle Sopp
Orlando
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Chef Art Smiths Homecomin'
06.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
MANAGER
Ocoee Café
10.2008 - 11.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
ATTRACTIONS AND RIDES ATTENDANT
Universal Studios
12.2016 - 01.2020
- Enhanced guest satisfaction by maintaining a safe and enjoyable ride experience for all patrons.
- Assisted in the efficient operation of rides, ensuring minimal wait times and smooth transitions between groups.
- Conducted thorough safety checks on all rides, contributing to an accident-free work environment.
- Provided exceptional customer service, addressing concerns and answering questions to ensure a positive experience for guests.
SERVER/HOSTESS
Texas Roadhouse
08.2015 - 02.2017
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
FOOD & BEVERAGE CAST MEMBER
Walt Disney World Parks And Resorts
03.2015 - 06.2015
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2013 - 12.2014
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Culinary Arts
West Side Technical
Orlando, FL05.2013
Skills
- Food Running
- Guest Engagement
- Guest Relations Management
- Strong Work Ethic
- Professional Appearance
- Cash Handling
- Order Accuracy
- Food Safety Practices
- Allergy Awareness
- Regulatory Compliance
- Exceptional Customer Service
- Attention to Detail
- Team Collaboration
Certification
ServSafe Certified, from the years 2013 to 2018
Timeline
Server
Chef Art Smiths Homecomin'
06.2022 - Current
ATTRACTIONS AND RIDES ATTENDANT
Universal Studios
12.2016 - 01.2020
SERVER/HOSTESS
Texas Roadhouse
08.2015 - 02.2017
FOOD & BEVERAGE CAST MEMBER
Walt Disney World Parks And Resorts
03.2015 - 06.2015
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2013 - 12.2014
MANAGER
Ocoee Café
10.2008 - 11.2020
No Degree - Culinary Arts
West Side Technical
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