Danielle Souare
Charlotte,NC
Overview
3
3
years of professional experience
Work History
Customer Service Gate Agent
Piedmont Airlines
Charlotte, NC
06.2024 - Current
- Efficiently managed boarding and deplaning processes for up to 100 passengers per flight, ensuring timely departures and arrivals.
- Provided exceptional customer service, addressing passenger inquiries, resolving issues, and maintaining a professional and courteous demeanor.
- Coordinated with flight crews and ground staff to ensure accurate communication of flight information.
- Monitored and enforced compliance with airline and TSA regulations, including baggage handling, security protocols, and procedures, contributing to overall operational safety.
Financial Consulting Intern
Ernst and Young
Charlotte, NC
06.2022 - 08.2022
- Presented analysis of financial procedures required for client
- Collaborated with senior managers to create procedures
- Updated library documentation.
- Created agendas for the consulting team.
- Supported development of company and client communications.
Digital Marketing Intern
Noracare
South Bend, IN
05.2021 - 06.2021
- Assisted in creating digital marketing campaigns on social media platforms
- Analyzed industry trends and market research to improve targeted marketing strategies
- Monitored campaign performance using analytics tools
- Contributed to improving website visibility on search engines and created engaging content for social media.
Education
B.S Business Management -
NC A&T State University
true12.2024
Organizations & Awards
- Salvation Army Women's Auxiliary Scholarship
- EY College MAP Scholarship
- National Association of Black Accountants
- Alpha Lambda Delta Honor Society
Timeline
Customer Service Gate Agent
Piedmont Airlines
06.2024 - Current
Financial Consulting Intern
Ernst and Young
06.2022 - 08.2022
Digital Marketing Intern
Noracare
05.2021 - 06.2021
B.S Business Management -
NC A&T State University