Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Spina

Philadelphia,PA

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
Philadelphia, PA
02.2022 - Current
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Reinforced rules to promote superior employee performance.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.

Customer Service Representative

Harris and Harris
Chicago, IL
01.2022 - 09.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Dispatcher

Last Myle LLC
Philadelphia, PA
09.2020 - 10.2021
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Monitored changes in delivery schedule and communicated changes to customers.

Education

High School Diploma -

Swenson Arts And Technology
Philadelphia, PA
06.2010

Skills

  • Safety awareness
  • Cash handling ability
  • Client support
  • Issue resolution
  • 45 WPM
  • Microsoft office
  • Account updates
  • Database research

Timeline

Shift Supervisor

CVS Pharmacy
02.2022 - Current

Customer Service Representative

Harris and Harris
01.2022 - 09.2023

Dispatcher

Last Myle LLC
09.2020 - 10.2021

High School Diploma -

Swenson Arts And Technology
Danielle Spina