Danielle Steele-Ward
Chula Vista,California
Summary
Proactive FOH Team Member with extensive experience in customer relations and training new staff. Skilled in order taking, money handling, and maintaining a clean, welcoming environment. Known for efficient service, adaptability, and fostering a positive team atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Team Member
Chick-fil-A
2089 Olympic Parkway Chula Vista, CA 91915
11.2021 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Education
Certification of Achievement - Emergency Medical Technician
Southwestern College
Chula Vista, CA01.2025
High School Diploma -
Otay Ranch High Schoool
Chula Vista, CA06.2023
Skills
- Order Taking
- Cleanliness
- Salesmanship
- Table Setting
- Greeting guests
- Money Handling
- Guest Relations
- Training and mentoring
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
FOH Team Member
Chick-fil-A
11.2021 - Current
Certification of Achievement - Emergency Medical Technician
Southwestern College
High School Diploma -
Otay Ranch High Schoool