Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danielle Steele-Ward

Chula Vista,California

Summary

Proactive FOH Team Member with extensive experience in customer relations and training new staff. Skilled in order taking, money handling, and maintaining a clean, welcoming environment. Known for efficient service, adaptability, and fostering a positive team atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

FOH Team Member

Chick-fil-A
11.2021 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.

Education

Certification of Achievement - Emergency Medical Technician

Southwestern College
Chula Vista, CA
01.2025

High School Diploma -

Otay Ranch High Schoool
Chula Vista, CA
06.2023

Skills

  • Order Taking
  • Cleanliness
  • Salesmanship
  • Table Setting
  • Greeting guests
  • Money Handling
  • Guest Relations
  • Training and mentoring

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.

Timeline

FOH Team Member

Chick-fil-A
11.2021 - Current

Certification of Achievement - Emergency Medical Technician

Southwestern College

High School Diploma -

Otay Ranch High Schoool

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Danielle Steele-Ward