Danielle Stenli
Rochelle,IL
Summary
Dynamic customer service professional with a proven track record at Rochelle Veterinary Hospital, excelling in appointment scheduling and staff training. Adept at fostering client relationships and enhancing operational efficiency, I leverage strong communication skills and data entry expertise to drive customer satisfaction and loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Rochelle Veterinary Hospital
Rochelle, IL
03.2018 - Current
- Resolved customer inquiries regarding pet health and services through effective communication skills.
- Managed appointment scheduling and reminders, enhancing client satisfaction and operational efficiency.
- Provided accurate information on veterinary procedures, fostering trust with pet owners.
- Trained new staff in customer service protocols, improving team performance and service quality.
- Collaborated with veterinarians to ensure seamless patient care and follow-up communication.
- Maintained organized records of client interactions, ensuring data accuracy for future reference.
- Developed training materials for customer service processes, standardizing practices across the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Online Sales
Self Employed Services
Rochelle, IL
2007 - 2018
- Managed inventory and listings to optimize product visibility and sales performance.
- Provided exceptional customer service through prompt communication and issue resolution.
- Trained new sellers on best practices for listing optimization and order fulfillment processes.
- Streamlined shipping processes to reduce delivery times and improve overall customer satisfaction.
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Stayed up-to-date with eBay policies and guidelines, adapting store operations as necessary to remain compliant.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
- Fostered a positive online presence through the timely addressing of negative feedback and proactively offering solutions to resolve any issues customers may have encountered.
- Streamlined order processing with efficient shipping practices, ensuring prompt delivery to customers.
Transportation Dispatcher
JW Peters, Inc
Rochelle, IL
11.2006 - 11.2007
- Coordinated transportation schedules to optimize delivery routes and reduce operational delays.
- Managed communication between drivers, clients, and warehouse staff to streamline operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Tool Room Attendant
Rochelle Foods/Hormel
Rochelle, IL
01.2005 - 10.2006
- Maintained inventory of tools and equipment to ensure operational efficiency.
- Implemented tracking system for tool usage, reducing loss and misplacement.
- Maintained a clean and organized workspace, ensuring compliance with company standards and regulations.
- Processing/Shipping of repair items, follow up with vendors
- Issued tools/repair parts to mechanics upon need for machine repair
- Assembled and maintained pick lists, purchase orders and confirmations for ordering replacement machine parts.
- Maintained inventory counting and stock level corrections.
- Receiving shipments/packages, checking of packing lists, receiving stock levels into inventory system.
Education
High School Diploma -
Rochelle Township High School
Rochelle, IL05.1993
No Degree - Horticulture And Equine Management
Kishwaukee Junior College
Malta, ILSkills
- Customer service
- Data entry
- Computer proficiency
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Staff training
- Product sales
- Multi-line phone talent
- Assertiveness
- Order fulfillment
- Recordkeeping strengths
- Inventory management
- Cornerstone Veterinary Software
Timeline
Customer Service Representative
Rochelle Veterinary Hospital
03.2018 - Current
Transportation Dispatcher
JW Peters, Inc
11.2006 - 11.2007
Tool Room Attendant
Rochelle Foods/Hormel
01.2005 - 10.2006
Online Sales
Self Employed Services
2007 - 2018
High School Diploma -
Rochelle Township High School
No Degree - Horticulture And Equine Management
Kishwaukee Junior College