Danielle Stout

Work History

The Chefs Warehouse

09.2022 - Current

Identified and contacted customers with overdue accounts to address payment status.
Maintained high volume of accounts and met demands of busy and demanding organization
Collaborated with other departments to verify and post customer payments
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Documented customer payment interactions and account statuses for future reference.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Developed strong relationships with customers to foster timely payments and account resolution.
Researched billing errors and discrepancies to initiate corrective action.
Posted all cash payments for a division: ACH, Credit Card, Checks, alongside collections

Russell Hendrix

02.2019 - 09.2022

Maintained accurate records of customer payments.
Presented audit findings to accounting manager after reviewing results and paperwork.
Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Input financial data and produced reports using Traverse accounting system.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Matched purchase orders against pending order, approved or denied based on credit worthiness to avoid risk of non-payment for the company.
Monitored aging reports and initiate calls to customers with past-due balances to arrange for payment, handling any payment plans as needed

The Chefs Warehouse

09.2016 - 02.2019

Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
Processed customer orders and handled any customer complaints or inquiries
Assisted accounts receivable with collection of customer's payments and invoicing major customers through their portals
Completed system testing and provided feedback/suggestions regarding system improvements
Created sales flyers as needed to promote products
Became the 'systems expert' within the Edmonton branch and handled training of all new employees on the Oracle/JD Edwards computer software

McDonald's Restaurant

01.2011 - 01.2013

Supervised a team of 10-15 people, the products, and the equipment, with the aim of achieving the high standards of Quality, Service and Cleanliness
Led bi-weekly orientation for new employees across the city where WHMIS, food safety and other company policy/safety standards were taught. Created employee files, inputted payroll, assisted scheduling manger.
Managed uniform inventory and ordering, as well as implemented various training schedules and programs
Processed refunds and handled customer complaints and concerns
Completed end of day reports, daily inventories and cash management duties, such as deposits and till counts