Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Hi, I’m
Danielle Talla
Portland,OR
Summary
Overview
11
years of professional experience
4
Certification
Work History
Ywca Of Greater Portland
Peer Support Specialist
10.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Gentle Dental
Treatment Coordinator & Front Office Manager
08.2016 - Current
Job overview
- Schedule patients, translate from English to French if needed, work on recall lists, verify insurances
- Used coordination and planning skills to achieve results according to schedule
- Manage over 50 customer calls per day
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Directed patient care by organizing schedules and day-to-day activities for employees.
Portland Peace Initiative
Peace and Conflict Resolution Internship
03.2023 - 09.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sexual Assault Resource Center
Support Line on Call Advocate
09.2021 - 11.2022
Job overview
- Provided support to people that have experienced sexual assault or know someone who has
- Collaborated with supervisors to escalate and address customer inquiries.
- Used ticketing systems to manage and process support actions and requests.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Conducted pre-screening activities to help determine eligibility for services offered.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Portland Community College
Student Advocate at Women's Resource Center
06.2014 - 06.2016
Job overview
- Organize events for students to help them feel part of a community and to raise awareness around important issues such as domestic violence, give support to women in need through directing to the right resources or just listening to their stories.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Portland Community College
Student Orientation Leader
05.2013 - 05.2014
Job overview
- Help students get adjusted to the school system, translate for students, make sure international students feel welcome.
- Built personal relationships with guests to promote positive experiences
- Helped students troubleshoot and resolve issues with registration
- Assisted with transition to college life by providing one-on-one support
- Provided directions and general information to visitors regarding popular events and places of interest
- Sustained collaborative relationships with faculty, staff and administration
Education
Portland State UniversityPortland, OR
Master of Arts from Peace And Conflict Resolution Studies
06.2024
University Overview
Portland State UniversityPortland, OR
Bachelor from Arts And Letters
University Overview
Portland Community CollegePortland, OR
Associate of Art and Dental
University Overview
Skills
- Organizational skills
- Decision making
- Efficient under pressure
- Compassionate
- Cooperative
- Planning and Coordination
- Attention to Detail
- Critical Thinking
Accomplishments
Accomplishments
- 2013-2020: Volunteered at Hands on Greater Portland specifically Food bank and Catholic Charities
- 2020- current: Volunteer at American Red Cross
- 2017: Volunteered at Mercy Corps
- 2022-current: Volunteer with Black United Fund of Oregon
Certification
Sexual assault advocacy (40 hours)
Leadership (250 hours)
Timeline
Peer Support Specialist
Ywca Of Greater Portland
10.2023 - Current
Peace and Conflict Resolution Internship
Portland Peace Initiative
03.2023 - 09.2023
Support Line on Call Advocate
Sexual Assault Resource Center
09.2021 - 11.2022
Treatment Coordinator & Front Office Manager
Gentle Dental
08.2016 - Current
Student Advocate at Women's Resource Center
Portland Community College
06.2014 - 06.2016
Student Orientation Leader
Portland Community College
05.2013 - 05.2014
Portland State University
Master of Arts from Peace And Conflict Resolution Studies
Portland State University
Bachelor from Arts And Letters
Portland Community College
Associate of Art and Dental
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureQuote
If one is lucky, a solitary fantasy can totally transform one million realities.
Languages
French
Native or Bilingual
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