18 years of experience in operations and sales marketing leadership. Demonstrated ability to increase profitability and exceed performance projections. Expertise in customer experience development and operational oversight. Successful in launching new stores and improving team performance.
Overview
20
20
years of professional experience
Work History
Assistant Store Leader
Fry's Market Place 654 and 694
Buckeye, Arizona
02.2024 - Current
Launch new store 654 from ground up.
Executed meticulous planning for merchandise setup, team events, store events, and preparation for opening day
Team building among store associates
Executed customer service strategies to enhance shopping experiences.
Coordinated staff schedules to ensure adequate coverage during peak hours.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Monitored store operations ensuring compliance with company policies and procedures.
Managed safety compliance and food safety standards across operations.
Conducted audits to ensure adherence to regulatory requirements.
Oversaw desk responsibilities related to safety documentation and reporting.
Implemented protocols to enhance overall safety measures within the organization.
Supervise holiday preparations, events, and merchandising across all fresh departments including Valentine's Day and Mother's Day for floral.
Led coaching, teaching, and training initiatives focused on optimal tool application, successfully minimizing fresh shrink, upgrading conditions, and cultivating a successful team.
Sales manager of Ready Meals
Albertsons Companies
Phoenix, Arizona
04.2022 - 07.2023
Spearhead execution of Southwest Division Ready Meals program implementation across fresh departments.
Direct and develop recipes, menus, program sets, individual store schematics, marketing strategies, pricing, and promotions.
Developed and directed training program ensuring seamless program launch to stores.
Initiated ready meals program rollout across southwest division stores.
Directed sales strategies to enhance customer engagement across multiple store locations.
Analyzed market trends to identify opportunities for product promotions and displays.
Southwest Division Service Deli Sales Manager
Albertsons Companies
Phoenix, Arizona
06.2020 - 03.2022
Create and oversee merchandising plans, product selection, retail pricing, advertising, compliance, division communication, and financial management for 193 stores across 5 states.
Coordinate with district teams and store teams to guarantee flawless implementation of division plan.
All division communications.
Facilitated departmental transformation and long-term strategic planning for business.
Analyzed market trends to identify opportunities for product expansion.
Established new accounts and serviced existing accounts maintaining professional relationships.
Southwest Division Assistant Sales Manager
Albertsons Companies
Phoenix, Arizona
06.2018 - 03.2020
Partnered with field operations team, store teams, and district management team to uphold compliance with division and corporate protocols.
Responsible for directing, creating all division communications and training.
Writing and communication of training manuals, guides and materials for the division.
Creating all ad planners, marketing guides, merchandising notes for division communication.
Travel stores to evaluate programs success, or needs.
Service Deli Operations Specialist
Albertsons Companies
New Mexico, TX, and Phoenix, AZ
06.2006 - 07.2018
Oversaw daily operations and compliance of 19 to 25 stores across New Mexico, Texas, and Arizona.
Trained, coached, and mentored teams to enhance performance and skill development.
Conducted store visits to ensure adherence to department standards and execution of plans.
Worked with store directors on individual departments opportunities both hands on and in establishing goals and plans for their departments success.
Provided training and guidance to associates on operational procedures, policies, and regulations.
Work along store teams to ensure the department standards.
Managed district P&L to meet or exceed all projections on sales, gross, shrink and labor.
Train district store managers to meet targeted projection benchmarks in sales, gross, shrink, and labor.