Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Taylor

Charlotte,NC

Summary

Proven track record of enhancing customer satisfaction and engagement at Amazon through innovative problem-solving and exceptional service. Demonstrated reliability and a strong work ethic, alongside advanced skills in inventory management and customer service excellence. Achieved significant improvements in team productivity and project success, showcasing a blend of hard and soft skills critical for high-paced environments.

Overview

4
4
years of professional experience

Work History

Associate

Amazon
10.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Enhanced team productivity by implementing efficient project management tools.
  • Played an integral role in launching successful projects

Cashier

Wendys Restaurant
10.2020 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

GED -

Gaston College
Dallas, NC
02-2025

Skills

  • Customer service
  • Work ethic and integrity
  • Time management
  • Patience and empathy
  • Attention to detail
  • Cleaning and sanitizing
  • Customer service excellence
  • Customer interaction
  • Workplace safety
  • Reliability and punctuality
  • Customer engagement
  • Complex Problem-solving

Timeline

Associate

Amazon
10.2022 - Current

Cashier

Wendys Restaurant
10.2020 - 10.2022

GED -

Gaston College

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Danielle Taylor