Danielle Theisen
Wilton,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working with children and in a school setting. I have experience as a para in several areas of a school. I helped manage library time for elementary students, recess assistance and daycare through the school during COVID shutdowns.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delta Dental
Bemidji, MN
09.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
Cake Decorator
Lueken's Village Foods
Bemidji, MN
01.2022 - 06.2023
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Stocked shelves and ordered inventory when product stock became low.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Ensured all tools were sanitized prior to beginning each project.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
Elementary Librarian
Blackduck School
Blackduck, MN
08.2020 - 09.2021
- Cleaned and repaired damaged books and library resource materials.
- Organized library equipment and collections.
- Maintained records of patron borrowing activity with an automated system.
- Planned activities for children's story time programs.
- Supervised student assistants in providing customer service at the circulation desk.
- Provided reference services to students, faculty, staff, and community members using print and electronic resources.
- Created library policies for circulation of materials and usage of equipment.
- Helped teachers incorporate literacy skills and build love of education in students.
Assistant Librarian
Kitchigami Regional Library
Blackduck, MN
09.2015 - 09.2020
- Performed cataloging tasks such as entering data into the library system's online database.
- Verified and documented inter-library loans in computer system.
- Restocked returned items to correct shelf or storage locations.
- Assisted patrons with locating and borrowing library materials.
- Identified and removed worn or outdated books and media.
- Managed inventory of periodicals, newspapers, audio-visual materials, microfilm.
- Organized library equipment and collections.
- Provided support to librarians in developing new collections or expanding existing ones.
- Sorted, shelved, and organized library books according to Dewey Decimal System.
- Prepared and maintained displays and displayed cases.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
Bakery Assistant
Raphael's Bakery
Bemidji, MN
07.2023 - 09.2023
- Brewed and served coffee and tea with preferred add-ins.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained a clean and sanitary work area throughout the day.
- Processed payments on cash register and counted back bills and change to patrons.
- Served customers at the front counter by providing product information and taking orders.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Food Service Worker
Timberline Sports
Blackduck, MN
03.2012 - 09.2015
- Performed variety of duties related to food service.
- Greeted customers upon arrival in the dining area.
- Maintained order and cleanliness of work areas to conform with health codes.
- Packaged and bagged cooked food and prepared items.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Monitored inventory to keep adequate stock of food items and supplies.
- Utilized point-of-sale systems for taking orders from customers.
Education
Associate of Science - Business
Northwest Technical College
Bemidji, MN05.2020
Certificate - Human Resources
Northwest Technical College
Bemidji, MN05-2020
Certificate - Administrative Business Specialist
Northwest Technical College
Bemidji, MN05-2020
Skills
- High-Energy Attitude
- Active Listening
- Self-Directed
- Microsoft Word
- Friendly, Positive Attitude
Certification
- Human Resources
- Administrative Business Specialist
References
- Brenda Sweeney
Raphael's Bakery owner and manager
218-556-6615 or business number 218-444-2867
Raphael's Bakery
319 Minnesota Ave NW
Bemidji, MN 56601
- Kelly Hanks
Blackduck Library Manager
218-553-1710 or business number 218-385-6600
Blackduck Community Library
72 1st Street E
Blackduck, MN 56630
References
References available upon request.
Timeline
Customer Service Representative
Delta Dental
09.2023 - Current
Bakery Assistant
Raphael's Bakery
07.2023 - 09.2023
Cake Decorator
Lueken's Village Foods
01.2022 - 06.2023
Elementary Librarian
Blackduck School
08.2020 - 09.2021
Assistant Librarian
Kitchigami Regional Library
09.2015 - 09.2020
Food Service Worker
Timberline Sports
03.2012 - 09.2015
Associate of Science - Business
Northwest Technical College
Certificate - Human Resources
Northwest Technical College
Certificate - Administrative Business Specialist
Northwest Technical College
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