Danielle Theriault
Upper Saddle River,United States
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Owner
DTheriaultConsultingLLC
04.2022 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- client satisfaction by personalized business solutions and exceptional customer service.
Business Development Representative
Pay Assist
04.2015 - 04.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Collaborated with sales and marketing departments to support business objectives and client acquisition
- Developed short-term and long-term sales objectives and strategic plans to meet market needs
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
Sales Consultant
Rodan + Fields
04.2016 - 09.2021
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Supported clients with business analysis, documentation and data modeling
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Authored detailed work plans to meet business priorities and deadlines
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Freelance-Owner
Ceramic Impressions
07.2004 - 01.2016
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Managed day-to-day business operations
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Reconciled daily sales, returns and financial reports in QuickBooks
- Aligned branding initiatives and sales strategies with client goals
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Maintained up-to-date administrative records to monitor operational conditions.
Co-Owner/Sales and Marketing
Monarch Advertising
04.1996 - 05.2004
- Extended continued patient care and periodic evaluations to maintain and document optimal fit and function
- Created, manufactured, tested and fitted customized orthotic devices for patients
- Assessed patient orthotic needs to design most-appropriate device
- Trained customers in use of custom-fitted device to improve chances of daily successful use
- Coordinated with clients, internal teams and media leaders to consistently grow and improve client relationships based on revenue potential
- Coached account executives in sales and fulfillment strategies
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Managed accounts to retain existing relationships and grow share of business
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Developed key operational initiatives to drive and maintain substantial business growth
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High school diploma or equivalent -
Diamond Bar High School
Diamond Bar, CA06.1989
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Project Management
Operations Management
Marketing
Consulting
Customer Service
References
- Charlotte Santolli, 201-264-1084, cfs122@hotmail.com
- Kristine LaPlace-Newland, 949-235-0053, krishaljoh@yahhoo.com
- Daniel McGovern, 2018196183, danmcgovern57@gmail.com
Timeline
Owner
DTheriaultConsultingLLC
04.2022 - Current
Sales Consultant
Rodan + Fields
04.2016 - 09.2021
Business Development Representative
Pay Assist
04.2015 - 04.2022
Freelance-Owner
Ceramic Impressions
07.2004 - 01.2016
Co-Owner/Sales and Marketing
Monarch Advertising
04.1996 - 05.2004
High school diploma or equivalent -
Diamond Bar High School