Danielle Tirocke
Dacula,GA
Summary
University of Georgia graduate with various sales and customer service experience who is goal-oriented, passionate about serving others, and maintains a positive professional attitude in the workplace.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concierge Contact Center
07.2023 - 10.2023
- Responded to approx. 100 customer calls and chats daily to assist clients in answering questions and scheduling appointments
- Adhered to company policies and scripts to achieve quality standards
- Excelled at multitasking during calls by typing reports, researching information, and speaking to multiple people at once
Portfolio Presenter
Cady Studios
06.2018 - 11.2019
- Configured senior portrait orders physically and electronically
- Upsold packages and earned commission while meeting sales goals
- Scheduled appointments, followed up with clients, and resolved complaints
- Managed time efficiently to keep scheduled appointment times on track
- Recognized for highest sales of 2019 season
Education
Paralegal Certificate, CLS By Barbari
University of Georgia
Lawrenceville, GA11-2024
BBA - Management And International Business
University of Georgia
Athens, GA05-2022
Timeline
Customer Service Representative
Concierge Contact Center
07.2023 - 10.2023
Portfolio Presenter
Cady Studios
06.2018 - 11.2019
Paralegal Certificate, CLS By Barbari
University of Georgia
BBA - Management And International Business
University of Georgia
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