Summary
Overview
Work History
Education
Timeline
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Danielle Tirocke

Dacula,GA

Summary

University of Georgia graduate with various sales and customer service experience who is goal-oriented, passionate about serving others, and maintains a positive professional attitude in the workplace.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concierge Contact Center
07.2023 - 10.2023
  • Responded to approx. 100 customer calls and chats daily to assist clients in answering questions and scheduling appointments
  • Adhered to company policies and scripts to achieve quality standards
  • Excelled at multitasking during calls by typing reports, researching information, and speaking to multiple people at once

Portfolio Presenter

Cady Studios
06.2018 - 11.2019
  • Configured senior portrait orders physically and electronically
  • Upsold packages and earned commission while meeting sales goals
  • Scheduled appointments, followed up with clients, and resolved complaints
  • Managed time efficiently to keep scheduled appointment times on track
  • Recognized for highest sales of 2019 season

Education

Paralegal Certificate, CLS By Barbari

University of Georgia
Lawrenceville, GA
11-2024

BBA - Management And International Business

University of Georgia
Athens, GA
05-2022

Timeline

Customer Service Representative

Concierge Contact Center
07.2023 - 10.2023

Portfolio Presenter

Cady Studios
06.2018 - 11.2019

Paralegal Certificate, CLS By Barbari

University of Georgia

BBA - Management And International Business

University of Georgia

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Danielle Tirocke