Danielle Tonick
San Antonio
Summary
Dynamic property claims adjuster with a proven track record in efficiently assessing and resolving insurance claims. Expertise in negotiation, investigation, and customer service ensures fair and accurate outcomes while fostering collaborative teamwork to adapt to evolving needs. Recognized for dependability and a results-driven approach, adept at managing multiple cases while maintaining exceptional client satisfaction. Committed to leveraging skills as an Inside Property Adjuster Specialist - CAT Team at USAA, dedicated to upholding the mission of serving members with the highest standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
DCT Property Adjuster
United States Automobile Association
San Antonio, TX
07.2024 - Current
- Evaluated property damage claims to determine settlement amounts based on policy coverage.
- Conducted thorough investigations of claims, including inspections and interviews with involved parties.
- Collaborated with contractors and vendors to estimate repair costs and coordinate restoration efforts.
- Assisted adjusters, providing guidance on water damage claim evaluations and best practices.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Used Xactimate to compile estimates for personal property and structure damage.
- Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated original investigation reports and documents to resolve secondary concerns.
Integrated Property Adjuster
USAA
San Antonio, Texas
11.2022 - 07.2024
- Investigated, evaluated and settled dwelling and high value upp and vpp claims
- Became proficient with creating estimates for interior damages
- Helped with the testing of the xactimate beta software
- Assisted in leading PA drills for multiple teams
- Thoroughly investigated members prior claims for coverage concerns
- Became efficient at processing claims in a timely manner
- Assisted with collaborating on IA estimates for supplement payments
- Conducted thorough property inspections to assess damage and determine appropriate claim resolutions.
- Evaluated claims based on policy guidelines, ensuring accurate and fair assessments for clients.
Associate Property Adjuster
USAA
San Antonio, Texas
11.2021 - 11.2022
- Investigated, evaluated and settled claims, applying technical knowledge and human relation skills to achieve fair and prompt payments to members
- Contacted members, contractors, and third parties to gain additional information
- Oversaw multiple pending personal property claims, maintaining customer satisfaction levels of at least 95%
- Verified and analyzed data using settling claims to validate claims and settlements according to company practices and procedures
- Analyzed information gathered by thorough investigation and report findings and recommendations
- Payed and processed claims within a designated authority level
- Entered claim payments, reserves, and new claims within the PLR system while inputting concise yet sufficient file documentation
On-Site Event Logistics and Facilitator
The Pearl Brewery
San Antonio, Texas
04.2018 - 11.2024
- Logistical coordination for events at the Pearl Brewery
- Setup/Configured layouts for events
- Managed Events
- Managers Assistant for Pearl Farmers Markets
- Streamlined facilitation processes, improving overall session effectiveness and efficiency.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
Event Logistics Staff
The CE Group
San Antonio, Texas
03.2018 - Current
- Logistical coordination for events for the CE Group
- Setup/Configured layouts for events
- Set up for demos and tastings for clients
- Brand Ambassador
- Coordinated inventory management to optimize stock levels and reduce shortages.
- Increased warehouse efficiency with regular maintenance and optimization of storage layout.
- Built and established relationships with staff and vendors.
Customer Service Agent
Task US
San Antonio, Texas
12.2020 - 09.2021
- Addressed customers courteously using suitable method and problem solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Assisted with mentoring new employees during and after training
- Navigated multiple computer systems and applications and utilized search tools to find information
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Billing Administrator
ON3Logistics
San Antonio, Texas
07.2017 - 02.2018
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Coordinated and provided error free logistical billing
- Addressed driver billing issues and provided solutions
- Assisted in streamlining billing processes with department lead
- Processed and managed billing inquiries, ensuring timely resolution for clients.
- Coordinated invoice generation and distribution, maintaining accuracy and compliance with company policies.
Onsite Coordinator
Expobadge
Anaheim, California
04.2008 - 05.2014
- Setup/Configured and maintained onsite wired/wireless networks for lead retrieval
- Setup/Configured and maintain Bluetooth connectivity for lead retrieval equipment
- Provided users with technical support for computer issues
- Coordinated logistics for events, ensuring smooth operations and timely delivery of materials.
- Oversaw attendee registration processes, streamlining workflows and improving user experience.
First Party Quality Assurance Analyst
Sony Computer Entertainment of America
Foster City, California
12.2001 - 05.2005
- Evaluated analytical methods and procedures to determine how they might be improved
- Identified quality problems and recommended solutions
- Worked with QA Managers and Producers for Several Sony Computer Titles
- Tested and recorded defects in the software
- Provided accurate steps to be recorded in the bug database to recreate defects in the software
- Analyzed user requirements and functional specifications to create detailed test cases and scenarios.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
Education
Business Administration
Palo Alto College
San Antonio, TXSkills
- Proficient in Xactimate, Adobe, Microsoft office, Sales Force, Guidewire and Excel
- Critical Thinking
- Efficient in Software testing
- Human Relation Skills
- Organization Skills
- Ability to work under pressure
- Claims investigation
- Teamwork and collaboration
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
Certification
- Proficient in Xactimate, Adobe, Microsoft office, Sales Force, and PLR
- Critical Thinking
- Efficient in Software testing
- Human Relation Skills
- Organization Skills
- Ability to work under pressure
- Xactimate Level One
Personal Information
Title: Property Adjuster
Timeline
DCT Property Adjuster
United States Automobile Association
07.2024 - Current
Integrated Property Adjuster
USAA
11.2022 - 07.2024
Associate Property Adjuster
USAA
11.2021 - 11.2022
Customer Service Agent
Task US
12.2020 - 09.2021
On-Site Event Logistics and Facilitator
The Pearl Brewery
04.2018 - 11.2024
Event Logistics Staff
The CE Group
03.2018 - Current
Billing Administrator
ON3Logistics
07.2017 - 02.2018
Onsite Coordinator
Expobadge
04.2008 - 05.2014
First Party Quality Assurance Analyst
Sony Computer Entertainment of America
12.2001 - 05.2005
Business Administration
Palo Alto College