DANIELLE WAGNER

• Efficiently and accurately maintaining several account schedules in Reynolds and Reynolds and DealerTrack.
• Obtain and post various statements (reserve, funding, rebates, service warranty, etc.).
• Daily deposits for entire store
• Remit aftermarket warranties and process cancellations/refunds.
• Cvr and title work via CDK GLOBAL
• Order and maintain inventory of office/dealership supplies
• 4 years AP/AR experience
• Execute lot physical inventory via CPHandheld software
• General office experience of both physical and electronic filing, incoming/outgoing mail/UPS account, collecting and receipting monies, misc. work as needed

Dealer was sold to current employer, Fox Automotive. Same job duties/experience as current. Tenure between both owners is October of 2017 to current.

• Process warranty claims efficiently, ensuring compliance with company policies.
• Coordinate communication between customers and service departments to resolve issues promptly.
• Maintain accurate records of warranty claims and repairs using dealership management software.
• Assist in training new staff on warranty procedures and documentation requirements.
• Streamline claim processing by identifying opportunities for workflow improvements.
• Analyze warranty data to identify trends and recommend enhancements to service offerings.
• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
• Reduced company costs by identifying and preventing unwarrantable repair expenses.
• Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.

• Monitor ongoing claims to ensure timely resolution and customer satisfaction follow-up.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
• Monitored factory recalls and announcements to stay on top of changes.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Processed claim paperwork and followed up on missing information to complete processing.
• Maintained detailed service and customer records.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

Reception

• Answered multi-line phone system, directing calls to appropriate departments efficiently.
• Greeted clients warmly, creating a welcoming environment for visitors and staff.
• Processed incoming and outgoing mail, maintaining organization in communications.
• Assisted with administrative tasks, including filing and data entry for records management.

Cashier

• Provided excellent customer service by resolving inquiries and complaints promptly.
• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained clean and organized work areas to enhance shopping experience.
• Assisted in inventory management by restocking shelves and monitoring product levels.
• Trained new cashiers on procedures, policies, and customer interaction techniques.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.