Danielle Walter
Evanston
Summary
Results-driven professional with a strong focus on customer service, money handling, and team leadership. Proven ability to enhance operations and customer satisfaction through effective decision-making and problem-solving.
Dedicated leader known for fostering positive team dynamics and enhancing customer relations. Expertise in problem-solving and decision-making, committed to driving operational excellence and achieving measurable results.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Walmart
Evanston, WY
04.2019 - Current
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Collaborated with department managers to optimize product placement and merchandising strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Department Manager
Walmart
Evanston, WY
06.2016 - 03.2019
- Led department operations, ensuring compliance with company policies and procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
IMS Associate
Walmart
Evanston, WY
11.2015 - 05.2016
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Maintained a safe working environment through adherence to company safety policies and procedures, minimizing workplace accidents.
- Conducted regular audits of inventory systems to ensure compliance with company standards.
- Collaborated with cross-functional teams to optimize supply chain operations and improve efficiency.
Bartender
Dunmar Inn
Evanston, WY
05.2013 - 10.2015
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Developed and maintained relationships with regular customers, fostering loyalty and repeat business.
- Monitored compliance with health and safety regulations to ensure a safe environment for guests and staff.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction and positive reviews.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Fast Food Worker
Wally's Burgers
Evanston, WY
12.2010 - 10.2013
- Operated kitchen equipment to prepare food items efficiently for customer orders.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new team members on food preparation and customer service protocols.
- Processed customer transactions accurately using point-of-sale systems in a fast-paced environment.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Teller
1st Bank
Evanston, WY
10.2008 - 11.2010
- Processed daily transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Integrated banking software for streamlined operations, improving transaction processing speed.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Evanston High School
Evanston, WYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Problem-solving
Timeline
Assistant Manager
Walmart
04.2019 - Current
Department Manager
Walmart
06.2016 - 03.2019
IMS Associate
Walmart
11.2015 - 05.2016
Bartender
Dunmar Inn
05.2013 - 10.2015
Fast Food Worker
Wally's Burgers
12.2010 - 10.2013
Teller
1st Bank
10.2008 - 11.2010
High School Diploma -
Evanston High School