Danielle Warren
Atlanta
Summary
People first professional with a strong background in hospitality, customer engagement, and administrative support. Known for building genuine relationships, solving problems under pressure, and delivering consistently high quality service. Thrives in fast paced environments and brings a balance of professionalism, adaptability, and creativity to every role.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Guest Engagement Ambassador
Atlanta History Center
Atlanta
03.2025 - Current
- Deliver a welcoming and informative experience for guests through tours, ticketing, and support
- Coordinated events, facilitated membership sales, and enhanced visitor engagement initiatives
- Collaborated with families, school groups, and community visitors to foster positive experiences
- Supported seasonal programs and special events to enrich visitor participation
Bartender
Sodexo
Atlanta
01.2023 - 03.2025
- Delivered high-volume beverage service for sporting events and private functions, enhancing guest experience
- Ensured accurate and fast service while adhering to alcohol regulations, minimizing compliance issues
- Trained new team members and barbacks, fostering a knowledgeable and efficient bar team
- Ensured clean, organized, and efficient bar operations
Administrative and Operations Specialist
Cox Communications Inc.
Dunwoody
01.2022 - 11.2024
- Coordinated meetings, managed calendars, and prepared documentation for leadership
- Coordinated meetings and managed calendars while preparing documentation for leadership, ensuring seamless communication and organization
- Assisted with onboarding and training support, streamlining HR administrative processes for new hires
- Managed hospitality operations through scheduling, vendor coordination, and service flow, enhancing guest experience and operational efficiency
- Maintained high service standards by resolving guest concerns quickly and professionally
- Built strong relationships with clients and internal teams to improve overall experience
Administrative Specialist
Outfront Theatre Company
Atlanta
09.2017 - 12.2021
- Delivered administrative and clerical support to enhance operations of nonprofit theatre organization
- Coordinated rehearsal schedules, managed donor records, and facilitated patron communication to improve engagement
- Contributed to grant writing and fundraising initiatives to secure financial support for programs
- Provided administrative and clerical support for a nonprofit theatre organization
Education
Bachelor of Arts - Art History
Georgia State University
Atlanta, USA 08.2018 - 05.2022
Associate of Arts -
Georgia State University
Atlanta, GA 08.2018 - 05.2020
Skills
- Guest engagement
- Hospitality and Guest Services
- Customer Relationship Management (CRM)
- Event coordination
- Hospitality management
- Data reporting
- Administrative and Office Management
- Team Leadership and Training
- Conflict resolution
Timeline
Guest Engagement Ambassador
Atlanta History Center
03.2025 - Current
Bartender
Sodexo
01.2023 - 03.2025
Administrative and Operations Specialist
Cox Communications Inc.
01.2022 - 11.2024
Bachelor of Arts - Art History
Georgia State University
08.2018 - 05.2022
Associate of Arts -
Georgia State University
08.2018 - 05.2020
Administrative Specialist
Outfront Theatre Company
09.2017 - 12.2021