DANIELLE SPRINGERWHEELER
Ridgewood,NY
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. Secondarily at an academic level, a highly motivated, detail-oriented student with a strong background in social behavior and assessment within research and academia. Eager for further knowledge in hands-on experiences. Experience in social behavior and assessment of nonverbal behavior has proven beneficial in customer service with interpersonal skills involving customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SERVER
Triple XXX Family Restaurant
06.2022 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Assisted with training of new staff members.
Research Assistant
Purdue University
06.2022 - 05.2024
- Lead and participated in team meetings to discuss progress on ongoing projects
- Prepared presentations on research findings for conferences or seminars
- Maintained accurate records throughout the entire lifecycle of each project.
Sales Associate
T.J. Maxx
03.2022 - 06.2022
- Created displays that highlighted the features of different pieces of jewelry, resulting in increased sales
- Helped customers find and select products
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Trainer/Administrative Manager
Chick-Fil-A
12.2018 - 06.2022
- Educated employees on proper use of organization's products and systems
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
- Provided support for customers by addressing complaints quickly and efficiently.
Education
Master of Arts (M.A.) in Forensic Psychology Candidate -
John Jay College of Criminal Justice
New York, NY05.2027
Bachelor of Science (B.S.) in Psychological Sciences -
Purdue University
West Lafayette, IN05.2024
Associate in Arts (A.A.) in Humanities -
Butler County Community College
El Dorado, KS01.2021
Skills
- Experience as a server in a fast-paced restaurant, handling high-volume shifts efficiently in close quarters
- Developed strong product knowledge, effectively addressing customer inquiries and ensuring customer satisfaction
- Provided exceptional customer service, resolving inquiries and providing personalized recommendations
- Developed and delivered a comprehensive training curriculum, resulting in improvement in employee performance
- Intermediate Spanish Skills
Certification
- Certificate of Completion of an Approved Alcohol Training Awareness Program
- CITI Program - Responsible Conduct of Research
- CITI Program - Human Research Best Practices
- CITI Program - GCP - Social and Behavioral Research
References
References available upon request
Projects
Research Poster - Differences in Dyadic Social Interactions Between Caregivers and Their Children Across High-Risk Groups - Kelleher Lab Purdue University Data Blast Talk Abstract Authorship - PANDABOX (Parent Administered Neurodevelopmental Assessment) for Remote Monitoring of High-Risk Children - Kelleher Lab Purdue University
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
SERVER
Triple XXX Family Restaurant
06.2022 - 08.2024
Research Assistant
Purdue University
06.2022 - 05.2024
Sales Associate
T.J. Maxx
03.2022 - 06.2022
Trainer/Administrative Manager
Chick-Fil-A
12.2018 - 06.2022
Bachelor of Science (B.S.) in Psychological Sciences -
Purdue University
Associate in Arts (A.A.) in Humanities -
Butler County Community College
Master of Arts (M.A.) in Forensic Psychology Candidate -
John Jay College of Criminal Justice
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