Danielle Whitebread
Manchester,PA
Summary
Positive, analytical problem solver with passion for improving processes and ensuring high-quality outcomes. Proficient in understanding industry standards and utilizing tools for quality assessment and control. Dedicated to achieving impactful results through meticulous planning and execution. Accomplished in demonstrating consistent success and achievement as a Senior/ Executive Level Director. Successfully developed the Quality Department, Staff Development and Training Department in a non-profit organization and developed plans of correction to ensure compliance with state and county regulations. Experienced in program development, strategic planning, quality management and improvement, grant writing, research, training, fundraising, and staff empowerment. Extensive background in mental and behavioral health counseling, advocacy, treatment, and community outreach. Effective communicator with excellent organization, planning and problem-solving skills, as well as the abilities and passions to lead, develop goals, learn, educate, empower, and attain results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Quality Consultant
Capital Blue Cross
07.2023 - Current
- Participate in regulatory and accreditation activities including NCQA behavioral health quality improvement strategies, collect and complete qualitative and quantitative analyses on behavioral health HEDIS data.
- Collaborate with business units to develop and implement behavioral health HEDIS measure improvement initiatives.
- Collaborate with business units to develop behavioral health programs/ initiatives to positively influence the health outcomes of our members
- Work with internal business units involved in QI activities to ensure appropriate integration of medical and behavioral health programs
- Integrate and oversee vendor Quality Improvement initiatives, data, and interventions
- Work closely with internal business units on the HEDIS related measures, and quality improvements and initiatives.
- Assist in the development, implementation, measurement and tracking of complex cross-functional behavioral health activities to ensure compliance with NCQA accreditation and other regulatory standards.
- Support cross-departmental initiatives to further develop and promote Capital's behavioral health and overall population health management mission, vision, and strategy.
- Lead the quality improvement efforts that support Capital's behavioral health strategy including aligning with the NCQA quality improvement standards focused on integration of medical and behavioral health care and services.
- Design and implement behavioral health HEDIS measure improvement initiatives and new behavioral health programs and initiatives to positively influence health outcomes of our members.
- Develop and present trainings to value passed medical and behavioral health providers and lead Learning Collaboratives with providers.
Assistant Farm Manager
Berry Hill Farms
09.2012 - Current
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Increased overall productivity through diligent monitoring of daily progress against set targets or goals established by Farm Manager.
- Monitored inventory levels of supplies to maintain optimal stock for efficient farm operations.
- Optimized resource allocation by analyzing data-driven insights on soil fertility, weather patterns, and market trends.
- Managed record-keeping systems to track farm performance data, aiding in informed decision-making processes.
- Enforced strict adherence to environmental regulations in farming practices contributing positively towards sustainable farming initiatives.
- Assisted in budget management for optimized farm operations and reduced costs.
- Developed strong relationships with local vendors to secure reliable supply chain connections for the farm''s needs.
- Collaborated with Farm Manager on strategic planning for crop rotation and land use optimization.
- Implemented quality control measures to ensure that produce met industry standards consistently throughout the season.
- Supervised equipment maintenance schedules, ensuring timely repairs and minimizing downtime during peak seasons.
- Enhanced animal welfare with regular health checks, vaccinations, and proper nutrition.
- Conducted thorough risk assessments regularly identifying potential hazards early on mitigating potential negative impacts on overall operations.
- Planned schedule for crop rotation, plantings, and harvest.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
Senior Director of Quality and Compliance
Typical Life Corporation
01.2022 - 05.2023
- Served as a member of the Executive Leadership Team; developed a quality department after organization was placed on a provisional license; developed, implemented, and monitored plans of correction; earned full licensure back within 9 months; created practices and guidelines for quality department, staff development and training; develop and continuously monitor Quality Improvement Teams and implement Quality Management Plan; managed department budgets; created positions necessary for growth within departments which aligned with the budget, developed job descriptions and hire for necessary positions; manage and supervise Director of Incident Management, Director of Quality, Nursing, Quality Coordinators, and Training Specialists; provide updates to Board of Directors; lead and direct all quality management activities throughout the entire organization including individual care, developing and monitoring implementation of corrective actions, risk management and organizational performance improvement; developed, implemented organizational improvement cycles using the PDCA Cycle; maintain communication with ODP and AE as necessary; develop strategic plans, policies and procedures for improved quality throughout the organization to ensure compliance with regulations and quality of care; develop, implement and monitor training and orientation content; developed and implemented Leadership and Management training for frontline management staff; drive the organization to improve value, prevent incidents, ensure compliance, and reduce costs; developed career ladder program for DSP staff beginning with DSP Academy Training for new DSP staff, through promotion of NADSP Certified DSPs Levels I, II, and III; oversee internships for business management college students; develop orientation schedule and develop training content; complete employee performance evaluations and develop employee performance improvement plans; hold weekly meetings with the county, nursing staff, quality, and directors; participate in staff retention efforts and recruiting; participate on the events and fundraising committee; complete additional tasks as necessary
- Elevated company performance by leading cross-functional teams to achieve strategic objectives.
- Directed innovative projects for enhancement of operational efficiency and cost savings.
- Increased revenue with strategic planning and market analysis.
- Enhanced organizational culture, fostering collaboration and growth.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Developed high-performing teams to achieve company goals.
- Improved stakeholder engagement by implementing effective communication strategies.
- Strengthened brand presence with targeted marketing campaigns.
- Negotiated successful partnerships to expand business opportunities.
- Facilitated change management processes to support organizational transitions.
- Streamlined processes to increase operational efficiency and reduce costs.
- Oversaw development of new programs to meet emerging organizational needs.
- Implemented data-driven decision-making practices to improve outcomes.
- Aligned organizational goals with industry trends for sustained growth.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
Clinical Associate Director of Services
Typical Life Corporation
09.2021 - 01.2022
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans, resulting in improved care and individual satisfaction.
- Developed comprehensive training programs to enhance staff skills, knowledge, and expertise in their respective roles.
- Built high-performing teams through effective hiring, training, and performance management practices.
- Increased employee engagement through regular recognition programs and team-building activities.
- Ensured compliance with industry standards and regulations by meticulously adhering to established protocols for infection control, safety measures, and confidentiality guidelines.
- Reduced medication errors by closely monitoring prescriptions and ensuring proper administration of medications to patients.
- Served as a mentor for new Clinical Associates joining the team – providing guidance on departmental policies/procedures and sharing clinical expertise.
- Promoted preventative health measures among patients by educating them on relevant topics such as nutrition, exercise habits, stress management techniques.
- Exceeded quality assurance goals with diligent attention to accuracy in the completion of all documentation related to supported individuals care activities.
- Contributed to the improvement of clinic performance metrics by identifying areas for growth and implementing targeted action plans based on data analysis.
- Participated in interdisciplinary team meetings to discuss complex supported individuals cases and develop holistic, whole person care strategies that addressed all aspects of their care.
- Promoted a positive clinic environment with excellent communication skills, teamwork initiatives, and attention to detail.
- Provided high-quality care by maintaining up-to-date knowledge on clinical best practices through continuous professional development.
- Monitored supported individuals progress and reported changes to healthcare professionals.
- Supported individuals and family members, actively listening to concerns and offering compassionate care.
- Created a culture of continuous improvement by fostering open communication and feedback among team members.
School Based Therapist/ Mental Health Therapist
Pressley Ridge
10.2016 - 06.2020
- Managed caseloads efficiently by prioritizing students with urgent needs while maintaining long-term progress for others.
- Maintained detailed documentation of student progress, ensuring accurate records and facilitating data-driven decision-making processes.
- Facilitated the development of coping mechanisms for students experiencing stress or anxiety, enhancing their overall well-being and academic success.
- Implemented classroom accommodations for students with special needs, enhancing their ability to succeed academically alongside their peers.
- Provided crisis intervention support during critical situations, ensuring the safety of all students involved.
- Promoted self-advocacy skills among students by empowering them to communicate their needs effectively both inside and outside the classroom setting.
- Developed strong rapport with students by actively listening and empathizing with their concerns, fostering trust in therapeutic relationships.
- Conducted comprehensive assessments to identify students'' needs and develop appropriate treatment plans accordingly.
- Collaborated with teachers and administrators to develop strategies for addressing students'' behavioral issues, resulting in a more positive learning environment.
- Provided guidance to school staff on best practices for supporting students with mental health concerns, contributing to an inclusive learning environment.
- Served as a liaison between school staff and families, ensuring seamless communication regarding students'' mental health needs and progress.
- Strengthened communication skills among students through group therapy sessions, fostering a sense of community within the school.
- Organized peer support groups for students experiencing similar challenges, fostering a sense of belonging and mutual understanding within the school community.
- Educated parents on mental health topics, enabling them to better support their children''s needs outside of school hours.
- Evaluated student progress regularly using standardized measures, adjusting treatment plans as needed based on continuous improvement efforts.
- Improved student emotional well-being by implementing tailored therapy sessions and interventions.
- Coordinated with external organizations to provide additional resources and supports for students in need.
- Utilized evidence-based practices in therapy sessions, contributing to positive outcomes for students across various demographics.
- Assisted in the development of school-wide initiatives focused on mental health promotion, enhancing overall student well-being and contributing to a positive school climate.
- Consulted with teachers and parents to gain in-depth understanding of students.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.
- Became certified in Collaborative Problem Solving through Think: Kids in Boston, MA
- Partnered with lead development coordinator to develop and implement a new evidence-based program within the organization
- Worked with lead financial officer to engage in grant writing to fund new programs
Education
Ed.D. - Educational Leadership
Liberty University
Lynchburg, VA01.2021
M.A. - Counseling and Trauma
Liberty University
Lynchburg, VA01.2016
B.S. - Behavioral Sciences & Human Services, Minor in Psychology
York College of Pennsylvania
York, PA01.2012
Skills
- Quality assurance
- Process improvement
- Data analysis
- Regulatory compliance
- Risk management
- Problem solving
- Continuous improvement
- Quality initiatives
Certification
- Behavior Specialist, BH004334
- Collaborative Problem Solving Certified
- Child and Adolescent Trauma Professional
- Certified in Life Space Crisis Intervention
- ODP Quality Management Certified
Affiliationsandprofessionalmemberships
- Northeastern Community Cares Coalition- Mental Health Advocate
- American Counseling Association
- Association for Behavioral and Cognitive Therapies
- American Christian Counseling Association
- Society for Collegiate Leadership & Achievement
- Pennsylvania School Board Association
- Committee liaison for Lincoln Intermediate Unit
Timeline
Behavioral Health Quality Consultant
Capital Blue Cross
07.2023 - Current
Senior Director of Quality and Compliance
Typical Life Corporation
01.2022 - 05.2023
Clinical Associate Director of Services
Typical Life Corporation
09.2021 - 01.2022
School Based Therapist/ Mental Health Therapist
Pressley Ridge
10.2016 - 06.2020
Assistant Farm Manager
Berry Hill Farms
09.2012 - Current
M.A. - Counseling and Trauma
Liberty University
B.S. - Behavioral Sciences & Human Services, Minor in Psychology
York College of Pennsylvania
- Behavior Specialist, BH004334
- Collaborative Problem Solving Certified
- Child and Adolescent Trauma Professional
- Certified in Life Space Crisis Intervention
- ODP Quality Management Certified
Ed.D. - Educational Leadership
Liberty University
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