Danielle Whitley
Garner,NC
Summary
Office Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Dedicated and focused assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Train new personnel. Seeking a role of responsibility.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through numerous years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Nash County Sheriff's Office
Nashville, NC
03.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Hanger Clinic
Rocky Mount, NC
06.2017 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Clerical/Front Desk
Carolina Gastroenterology
Wilson, NC
06.2015 - 06.2017
- Operate telephone to answer, screen and forward calls, providing information, taking messages and scheduling appointments
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Receive payment and record receipts for services
- Operating calculators or computers to work with pay records, invoices, balance sheets and other documents
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers and public
- Schedule appointments, and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of the public.
Clerical/Front Desk
Carolina Quick Care
Rocky Mount, NC
05.2012 - 05.2015
- Complete Post charges, payments and adjustments
- Registration quickly and cordially for all new patients
- Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries
- Trains new employees
- Maintains operations by following policies and procedures; reporting needed changes
- Contributes to team effort by accomplishing related results as needed.
Substitute Teacher
Nash Rocky Mount Schools
Nashville, NC
01.2012 - 05.2015
- Substitute teachers must implement teacher lesson plans, assign student class work and homework, maintain classroom control and discipline
- Substitute teachers must also complete a daily report or evaluation to communicate any pertinent information resulting from the day's events.
Office Assistant
Reliant Urgent Care
Wilson, NC
05.2010 - 05.2012
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone
- Inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Protected patients' rights by maintaining confidentiality of personal and financial information
- Maintained operations by following policies and procedures; reporting needed changes
- Contributed to team effort by accomplishing related results as needed.
Education
General
Carteret Community College
Morehead City, NCGeneral
Wilson Technical College
Wilson, NCHigh School Diploma - General Education
Southern Nash High
Bailey, NC01.2008
Skills
- Microsoft office proficiency
- Excel spreadsheets
- Self-directed
- Resourceful
- Organized
- Detailed oriented
- Dedicated team player
- Excellent multi-tasker
- Notary
- Office Administration
- Computer Skills
- Customer Service
- Time Management
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
Timeline
Administrative Assistant
Nash County Sheriff's Office
03.2021 - Current
Administrative Assistant
Hanger Clinic
06.2017 - 02.2021
Clerical/Front Desk
Carolina Gastroenterology
06.2015 - 06.2017
Clerical/Front Desk
Carolina Quick Care
05.2012 - 05.2015
Substitute Teacher
Nash Rocky Mount Schools
01.2012 - 05.2015
Office Assistant
Reliant Urgent Care
05.2010 - 05.2012
General
Carteret Community College
General
Wilson Technical College
High School Diploma - General Education
Southern Nash High