Danielle Williams
North Fort Myers
Summary
Dedicated manager experienced in enhancing customer interactions and resolving billing discrepancies. Known for exceptional time management and de-escalation skills, ensuring operational excellence and high-quality service delivery.
Overview
17
17
years of professional experience
Work History
Shift Lead Manager
Pizza Hut
Cape Coral
08.2022 - Current
- Served as the primary point of contact during shifts, resolving customer concerns with professionalism, discretion, and empathy.
- Managed high-volume, time-sensitive interactions while maintaining accuracy and attention to detail.
- De-escalated high-stress customer situations while maintaining professionalism and empathy.
- Coordinated operations during peak hours, prioritizing tasks and meeting service goals.
- Handled cash, credit, and electronic payments with strict accuracy and accountability.
Accounts Payable Manager
Ada's
Cape Coral
04.2017 - 12.2020
- Maintained confidential financial records and handled sensitive information in accordance with policy and regulatory standards.
- Reviewed, verified, and resolved billing discrepancies, ensuring timely and correct payment processing.
- Communicated with internal teams and external partners regarding payment obligations and financial documentation.
- Trained and supported staff on financial procedures, documentation standards, and compliance requirements.
Customer Service Lead
Big Lots
North Fort Myers
02.2009 - 04.2016
- Implemented feedback systems to improve customer interaction processes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Processed orders and returns accurately in the company's CRM system.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
GED -
Cape Coral Technical College
Cape Coral, FL05-2004
Skills
- Customer service management
- Cash handling
- Time management
- Operational coordination
- Billing resolution
- Data entry
- Policy based documentation and reporting
- Financial reporting
- Point-of-service (POS) operations, ERP
- Safety compliance
- Scheduling
- Training and development
- Policy enforcement
Timeline
Shift Lead Manager
Pizza Hut
08.2022 - Current
Accounts Payable Manager
Ada's
04.2017 - 12.2020
Customer Service Lead
Big Lots
02.2009 - 04.2016
GED -
Cape Coral Technical College