Danielle Wilson
Cambridge
Summary
Office Manager experienced in managing complex operational tasks, including appointment scheduling and claims negotiation. Adept at enhancing workflows and ensuring compliance, while delivering exceptional customer service. Focused on continuous improvement and optimizing processes to support organizational goals.
Overview
1
1
Certification
4
4
years of post-secondary education
28
28
years of professional experience
Work History
Office Manager
Findlay Dental Group
Findlay
10.2023 - Current
- Managed daily operations involving patient interactions, appointment scheduling, billing procedures, and insurance claim processing.
- Followed up on insurance claims and negotiated fee schedules with insurance carriers to optimize reimbursement processes.
- Managed staff hiring processes to maintain adequate workforce and optimize scheduling.
- Assisted doctor/owner with payroll management and office material procurement to ensure smooth operations.
- Scheduled maintenance for office building and equipment to ensure operational readiness and minimize downtime.
Client Services Representative
Homeowners Choice Property & Casualty Insurance
Tampa
10.2022 - 07.2023
- Assisted clients with property and casualty claims, provided claims inquiry support, and documented claims notes for accurate record-keeping.
- Provided customer service support, documented policy notes, processed lien holder changes, and created PDF packets for distribution to relevant parties.
- Processed electronic payments over the phone and forwarded refund and reinstatement requests to appropriate departments for timely resolution.
- Completed training for quotes and endorsements prior to relocating to Ohio for personal reasons.
Front Desk Coordinator
Findlay Dental Group
Findlay
08.2007 - 10.2022
- Answered multi-line phone, checked patients in and out, scheduled appointments, updated charts to ensure smooth patient flow.
- Verifying dental insurance, filing dental claims, collecting copays, posting insurance and patient payments.
- Discussed treatment plans and fees with patients, credentialed and negotiated fee schedules with insurance carriers to enhance service offerings.
- Trained coworkers on HIPAA and OSHA guidelines.
Customer Service Associate/Buyer
GSW MANUFACTURING INC
Findlay
01.1999 - 06.2006
- Received customer orders via fax, email, EDI, and other electronic methods, ensuring distribution to appropriate departments.
- Receive customer orders through fax, email, EDI, or other electronic methods and distribute to proper departments.
- Adjusted forecasts in manufacturing software to align with customer requirements, contributing to on-time delivery.
- Maintain and update filing of orders, back orders, and phase outs.
- Executed procurement of necessary raw materials and items needed to complete customer purchase orders, master production schedule and/or material requirements.
- Maintain raw material inventories at desired levels, clearly define and document materials ordered.
- Managed scheduling of material deliveries to ensure availability with suppliers, identify and communicate material problems due to changes in demand, inventory errors in system and/or scheduling adjustments in meeting requirements and help work solutions.
- Assist in planning and completing physical inventory.
Education
High school diploma -
Riverdale High School
Mt. Blanchard, OH 08.1992 - 06.1996
Skills
- Claims processing
- Insurance operations knowledge
- Denial report preparation
- HIPAA compliance
- Insurance agency relations
- Organizational skills
- Time management
- Delegation strategies
- Decision making
- Accounts receivable management
- Collections oversight
- Data entry and reconciliation
- Data filtering techniques
- Microsoft Office proficiency
- Microsoft Teams collaboration
- database systems proficiency
- Administrative experience and support
- Customer service excellence
- Client support management strategies
- Phone communication skills
- Appointment scheduling efficiency
- Attention to detail in tasks and records
Certification
Personal Lines License
Languages
English
Timeline
Office Manager
Findlay Dental Group
10.2023 - Current
Client Services Representative
Homeowners Choice Property & Casualty Insurance
10.2022 - 07.2023
Front Desk Coordinator
Findlay Dental Group
08.2007 - 10.2022
Customer Service Associate/Buyer
GSW MANUFACTURING INC
01.1999 - 06.2006
High school diploma -
Riverdale High School
08.1992 - 06.1996