Danielle Wright
Erie,PA
Summary
A well-qualified agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Self-motivated with a good understanding of evaluating credit history, financial stability, and risks. A diligent individual with a strong work ethic.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
UPMC
06.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Underwriting Support Specialist
Erie Insurance Group
11.2023 - 06.2024
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for underwriting support specialists.
- Managed a high volume of policy renewals, maintaining strong client relationships through effective communication.
- Collaborated with claims department to evaluate loss trends, leading to better risk mitigation strategies.
- Assisted in the implementation of new software systems, leading to increased efficiency and accuracy in underwriting operations.
Claims Support Specialist II
Erie Insurance Group
10.2022 - 11.2023
- Facilitated positive client relationships by addressing inquiries promptly and professionally via phone or email correspondence.
- Improved claims processing efficiency by streamlining documentation and data entry procedures.
- Conducted thorough research on claimant backgrounds, validating information accuracy before proceeding with case evaluations.
- Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
Underwriting Support Specialist
Erie Insurance Group
05.2022 - 10.2022
- Assisted in the development of improved underwriting guidelines, resulting in increased consistency and accuracy.
- Reduced processing time for applications by optimizing workflow and prioritizing tasks effectively.
- Supported underwriters in risk assessment, leading to improved decision-making and reduced financial loss.
- Enhanced underwriting efficiency by streamlining processes and implementing automated systems.
Contact Tracer
Gannon University, Erie
11.2021 - 05.2022
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
Leasing Agent
Westminster Group
01.2021 - 11.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ (online)09.2025
Skills
Customer Service
Policy Review
Client Relationship Building
Caseload Management
Goal-oriented mindset
Telephone and email etiquette
Property Management
Claims Processing
Timeline
Patient Services Representative
UPMC
06.2024 - Current
Underwriting Support Specialist
Erie Insurance Group
11.2023 - 06.2024
Claims Support Specialist II
Erie Insurance Group
10.2022 - 11.2023
Underwriting Support Specialist
Erie Insurance Group
05.2022 - 10.2022
Contact Tracer
Gannon University, Erie
11.2021 - 05.2022
Leasing Agent
Westminster Group
01.2021 - 11.2021
Bachelor of Science - Health Care Management
University of Phoenix
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