Danielle Young
Winston-Salem,NC
Summary
Your job posting indicated requirements that closely match my background and expertise. I have acquired five-plus years of extensive work experience in the customer service field. The retail sector, hospitality, call center, and all other service industries have given me varied skills, knowledge, and the ability to work with many different types of people. I am a conscientious person who works hard, pays attention to detail, and achieves. I'm a self-starter, flexible worker, and accomplisher with many ideas to propose. I have always been hands-on and quick to pick up new skills and eager to learn from others. I'm keen to work for a company with a great reputation and high profile.
Overview
11
11
years of professional experience
Work History
Truck Driver
City of Greensboro
Greensboro, NC
08.2022 - Current
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
JMac’s Hauling
James McMillian
Greensboro, NC
06.2019 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Health advocate
United Healthcare
06.2016 - 06.2021
- First call resolution, by providing correct information, respond to customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, financial spending accounts, and correspondence
- Help guide and educate customers
- Reach out to care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Encourage ways for customers to be self-sufficient in navigating myuhc.com
- Navigate with two screens and research complex issues through multiple databases
- Provide status on prior authorizations
- Meet performance goals set for health advocates in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
- Providing compassion, patience, empathy, and exceeding customer expectations
Customer Service Representative
Aon Hewitt
10.2014 - 05.2016
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
Associate in Cyber-crime Technology - IT
Guilford Technical Community College
Jamestown, NC05.2024
GED -
Forsyth Technical Community College
Winston-salem, NC2009
Skills
- Health Insurance Plan Knowledge
- Inbound Call Management
- Health and Safety
- Data Entry
- Call Center Operations
- Helpdesk Call Support
- Case Support
- Microsoft Active Directory
- Data Connectivity
Timeline
Truck Driver
City of Greensboro
08.2022 - Current
JMac’s Hauling
James McMillian
06.2019 - Current
Health advocate
United Healthcare
06.2016 - 06.2021
Customer Service Representative
Aon Hewitt
10.2014 - 05.2016
Associate in Cyber-crime Technology - IT
Guilford Technical Community College
GED -
Forsyth Technical Community College