Danielle Asia-Melise Henry
Walls,MS
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
Marriott-Residence Inn
Southaven, Mississippi
12.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Retail Salesperson
Family Dollar
Southaven, Mississippi
07.2020 - 12.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Dollar General
Horn Lake, Mississippi
12.2018 - 07.2020
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Customer Service Specialist
UPS
Southaven, Mississippi
10.2018 - 04.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Marketing Consultant-Intern
Productions, Inc.
Memphis, TN
06.2018 - 06.2018
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Planned and executed internal and external marketing events.
- Shadowed professionals in different situations to increase marketing knowledge.
Education
BBA - Management Information Systems
University of Mississippi
University, MS05.2022
Associate of Applied Science - Accounting
Northwest Mississippi Community College
Senatobia, MS05.2017
Skills
- Account Review
- Facilities Management Software
- Microsoft Word, Excel and PowerPoint
- Oracle Sol Developer
- SQL
- Research Skills
- Coding Experience
- Data Analysis
Timeline
Front Desk Representative
Marriott-Residence Inn
12.2020 - Current
Retail Salesperson
Family Dollar
07.2020 - 12.2020
Sales Associate
Dollar General
12.2018 - 07.2020
Customer Service Specialist
UPS
10.2018 - 04.2019
Marketing Consultant-Intern
Productions, Inc.
06.2018 - 06.2018
BBA - Management Information Systems
University of Mississippi
Associate of Applied Science - Accounting
Northwest Mississippi Community College
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