Danielle J. Rose
Austell,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Accounts Payable Coordinator
Cox Media Group
04.2018 - 03.2023
- Entering vendor invoices into SAP/Concur/Oracle in timely manner
- Responding to inquiries and emails
- Effectively communicate with vendors, internal and external customers regarding monthly invoices
- Initiate and maintain accountability procedure to cover teammates work in their absence
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Completed month-end closings with journal entries and reconciling accounts.
- Verified validity of charges listed on payment orders for yearly audits.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Customer Service Representative
Teletech
04.2015 - 04.2018
- Processed new customer accounts
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Efficiently resolved customer issues
- Maintain good rapport with customers through effective communication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Sales Associate
DD's Discount
03.2012 - 04.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science -
Atlanta Metro College
Atlanta, GA05.2025
High School Diploma -
Tri-Cities High School
East Point, GA05.2011
Skills
- NetSuite/Oracle/SAP/Concur
- Excel
- MS OFFICE
- Transaction Processing
- Cash Register Operation
- Building Customer Loyalty
- Cash Handling
Timeline
Accounts Payable Coordinator
Cox Media Group
04.2018 - 03.2023
Customer Service Representative
Teletech
04.2015 - 04.2018
Retail Sales Associate
DD's Discount
03.2012 - 04.2015
Associate of Science -
Atlanta Metro College
High School Diploma -
Tri-Cities High School
Similar Profiles
Ronald WHITAKERRonald WHITAKER
Account Executive Manager at Cox Media GroupAccount Executive Manager at Cox Media Group
Kellie BurkettKellie Burkett
Executive Producer at Cox Media GroupExecutive Producer at Cox Media Group
DARRYL D. LASSITERDARRYL D. LASSITER
Media Tech Operation at COX MEDIA GROUPMedia Tech Operation at COX MEDIA GROUP