Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Marie Lojero

Los Angeles,CA

Summary

To obtain a position where I can use my relevant experience to progress personally and professionally.

Overview

8
8
years of professional experience

Work History

E-Commerce Associate

Incremento Inc
06.2022 - Current
  • Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
  • Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
  • Led training sessions for new employees on e-commerce platform usage and best practices in customer service.
  • Streamlined return process, resulting in quicker resolution times for customer issues.
  • Coordinated order fulfillment processes to ensure timely delivery of products to customers.
  • Managed inventory levels for accurate stock availability, reducing backorders and improving customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved product offerings.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

E-Commerce Merchandiser

Fashion Nova, Inc
02.2019 - 09.2021
  • Oversaw merchandising and buying functions for multiple women's fashions divisions, including tops, dresses, pant suits, blazers, skirts, pants, blouses, and accessories.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Removed damaged, out-of-code, not-in-set and discontinued items.
  • Monitored inventory levels and kept adequate stock in product.
  • Improved overall appearance by performing routine maintenance.
  • Verified products appeared at correct locations in proper quantities.

Showroom Sales Associate

Flying Monkey Jeans
01.2016 - 01.2019
  • Worked with customers or their representatives in planning and product selection.
  • Collaborated with team members, resulting in a cohesive and productive work environment.
  • Managed inventory levels by tracking sales trends, making informed decisions on reordering stock.
  • Handled customer inquiries professionally, resolving issues promptly to ensure satisfaction.
  • Provided personalized follow-up care post-purchase, fostering long-term relationships built on trust and satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained showroom appearance by organizing displays and ensuring cleanliness for an inviting atmosphere.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

YouthBuild Charter School of California
Los Angeles, CA
06.2013

Skills

  • Fluent in both English and Spanish
  • Flexible team player
  • Strong work ethic
  • Proficient in MS Office
  • Excellent communication skills
  • Exceptional leadership skills
  • Online merchandising
  • Shipping coordination
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible
  • MS Office

Timeline

E-Commerce Associate

Incremento Inc
06.2022 - Current

E-Commerce Merchandiser

Fashion Nova, Inc
02.2019 - 09.2021

Showroom Sales Associate

Flying Monkey Jeans
01.2016 - 01.2019

High School Diploma -

YouthBuild Charter School of California

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Danielle Marie Lojero