Danielle Marie Lojero
Los Angeles,CA
Summary
To obtain a position where I can use my relevant experience to progress personally and professionally.
Overview
8
8
years of professional experience
Work History
E-Commerce Associate
Incremento Inc
06.2022 - Current
- Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
- Led training sessions for new employees on e-commerce platform usage and best practices in customer service.
- Streamlined return process, resulting in quicker resolution times for customer issues.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Managed inventory levels for accurate stock availability, reducing backorders and improving customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved product offerings.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
E-Commerce Merchandiser
Fashion Nova, Inc
02.2019 - 09.2021
- Oversaw merchandising and buying functions for multiple women's fashions divisions, including tops, dresses, pant suits, blazers, skirts, pants, blouses, and accessories.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Removed damaged, out-of-code, not-in-set and discontinued items.
- Monitored inventory levels and kept adequate stock in product.
- Improved overall appearance by performing routine maintenance.
- Verified products appeared at correct locations in proper quantities.
Showroom Sales Associate
Flying Monkey Jeans
01.2016 - 01.2019
- Worked with customers or their representatives in planning and product selection.
- Collaborated with team members, resulting in a cohesive and productive work environment.
- Managed inventory levels by tracking sales trends, making informed decisions on reordering stock.
- Handled customer inquiries professionally, resolving issues promptly to ensure satisfaction.
- Provided personalized follow-up care post-purchase, fostering long-term relationships built on trust and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained showroom appearance by organizing displays and ensuring cleanliness for an inviting atmosphere.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
YouthBuild Charter School of California
Los Angeles, CA06.2013
Skills
- Fluent in both English and Spanish
- Flexible team player
- Strong work ethic
- Proficient in MS Office
- Excellent communication skills
- Exceptional leadership skills
- Online merchandising
- Shipping coordination
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- MS Office
Timeline
E-Commerce Associate
Incremento Inc
06.2022 - Current
E-Commerce Merchandiser
Fashion Nova, Inc
02.2019 - 09.2021
Showroom Sales Associate
Flying Monkey Jeans
01.2016 - 01.2019
High School Diploma -
YouthBuild Charter School of California