Detail-oriented professional with a strong background in patient scheduling and resource management. Skilled in clear communication and multitasking, contributing to significant reductions in patient wait times and improved operational efficiency.
Work History
Access Center Coordinator
4 Years 9 Months
UF Health Shands Hospital | 01.2022 - Current
Coordinated patient scheduling and resource allocation to optimize clinic operations.
Streamlined workflows to enhance service delivery and reduce patient wait times.
Implemented quality assurance measures to ensure adherence to healthcare standards.
Entered data, generated reports, and produced tracking documents.
Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
Handled complex scheduling tasks for multiple rooms within the facility while minimizing conflicts or double bookings.
Tax Preparer
2 Years
Jackson Hewitt Tax Svc | 01.2020 - 01.2022
Prepared and filed federal and state tax returns for diverse clientele.
Reviewed client financial documents for accuracy and completeness.
Advised clients on tax-saving strategies and potential deductions.
Utilized tax software to ensure precision in calculations and filings.
Implemented best practices for record-keeping, ensuring adherence to regulations.
Mentored junior preparers, enhancing team efficiency and knowledge-sharing.
Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Leasing and Marketing Manager
5 Years
Continuum | 01.2015 - 01.2020
Developed and implemented strategic marketing campaigns to enhance property visibility and attract potential tenants.
Managed leasing operations, ensuring compliance with company policies and local regulations.
Analyzed market trends to optimize pricing strategies and maximize occupancy rates.
Trained and mentored junior staff on effective leasing techniques and customer service best practices.
Utilized property management software to streamline leasing processes and improve tenant communication.
Conducted property tours, highlighting features that align with prospective tenant needs and preferences.
Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
Negotiated lease terms with prospective tenants, securing favorable agreements that benefited both parties while meeting company goals.
Work Comp Coordinator
4 Years
Urgent Care Center | 01.2002 - 01.2006
Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
Managed inventory of medical supplies, ensuring availability for daily operations.
Implemented process improvements that reduced patient wait times significantly.
Trained new staff on operational protocols and software systems, enhancing team efficiency.
Collaborated with medical staff to streamline communication and improve service delivery.
Developed and maintained accurate patient records in compliance with regulatory standards.
Monitored performance metrics to identify areas for operational enhancements and training needs.
Assisted in conducting quality assurance audits to ensure adherence to best practices in care delivery.
Education
High School Diploma
Eastside High | Gainesville, FL | 06-1993
Honoree of Dual Enrollment student, last two years of high school were at Santa Fe College