Salena Avalos
Gainesville
Summary
Detail-oriented Access Center Coordinator skilled in appointment scheduling, insurance verification, and conflict resolution. Proven ability to address patient inquiries and ensure timely appointments.
Overview
13
13
years of professional experience
Work History
Access Center Coordinator
UF Health Physicians
Gainesville
10.2019 - Current
- Coordinated patient appointments with various healthcare providers.
- Communicated effectively with patients regarding appointment details and changes.
- Verified insurance information to ensure coverage prior to appointments.
- Addressed patient inquiries and resolved scheduling conflicts promptly and professionally.
- Executed administrative tasks, including filing, copying, faxing, and scanning documents.
- Assisted in resolving any customer service issues that arose during the appointment process.
- Coordinated with other departments within the hospital to ensure timely treatment of patients.
Credit Balance Investigator
UF Health Physicians
Gainesville
08.2018 - 10.2019
- Researched self-pay and insurance credit balances for hospital/physician charges.
- Executed refund processes for insurance companies and patients, ensuring compliance with guidelines.
- Used Epic Resolute for reviewing, auditing, and correcting accounts.
- Implemented federal/state payor guidelines and managed care contract regulations to maintain account accuracy.
- Coordinated communications with insurance companies and patients regarding overpayments to facilitate timely resolutions.
Billing Customer Service Representative
UF Health Physicians
Gainesville
09.2013 - 08.2018
- Assisted patients with billing inquiries and resolved account discrepancies.
- Processed insurance claims and coordinated payment collections to ensure timely revenue flow and minimize delays.
- Educated patients on financial responsibilities and payment options to enhance understanding and compliance.
- Addressed patient concerns promptly, ensuring a positive customer service experience.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
- Researched and resolved complex billing disputes quickly, improving patient satisfaction and trust.
- Utilized electronic health record systems for tracking patient billing information effectively.
Education
Some College (No Degree) - Department of Corrections
Florida Gateway College
Lake City, FL07-2003
High School Diploma -
Columbia High School
Lake City, FL06-1995
Skills
- Electronic health records
- Appointment scheduling
- Patient intake
- Insurance verification
- Billing management
- Customer service management
- Conflict resolution
Timeline
Access Center Coordinator
UF Health Physicians
10.2019 - Current
Credit Balance Investigator
UF Health Physicians
08.2018 - 10.2019
Billing Customer Service Representative
UF Health Physicians
09.2013 - 08.2018
Some College (No Degree) - Department of Corrections
Florida Gateway College
High School Diploma -
Columbia High School