Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaZonia Thomas

Alachua

Summary

Organized coordinator focused on boosting customer satisfaction and service quality. Familiar with scheduling, documentation, reporting, handling incoming and outgoing calls, and compliance requirements. Skilled in time management, communication, troubleshooting, resolution, and maintaining files and records.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Access Center Coordinator

UF Health Physicians
Gainesville
07.2022 - 06.2024
  • Maintained accurate patient records, including registration data in computer systems.
  • Verified insurance eligibility and ensured coverage of services to be provided.
  • Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
  • Assisted in obtaining prior authorizations from insurance companies.
  • Participated in training sessions related to new software programs or changes in policies and procedures.
  • Processed referrals from primary care physicians and other healthcare providers.
  • Adhered to HIPAA guidelines when handling confidential patient information.
  • Scheduled appointments for outpatients using the electronic health record system.
  • Verified demographics and insurance information to register patients in computer system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Handled high volume of incoming calls from irate patients, family and mentally incompetent individuals which may require special attention. Examples include patients or family drug/alcohol altered, 911 calls (claiming self harm) an poison control.
  • Instructed patients on policies and required actions for different types of appointments and procedures.

Driver

Navarre Transportation
Gainesville
05.2019 - 02.2022
  • Picked up VA clients from specific locations to transport and drop off at destinations.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Managed time efficiently when making transporting clients.
  • Provided excellent customer service by responding promptly to customer inquiries.

Certified Medical Assistant

UF Health Physician, Internal Medicine Tower Hill
Gainesville
08.2016 - 09.2017
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Performed administrative duties such as verifying insurance/payment, scheduling appointments, answering phones, and filing paperwork.
  • Conducted diagnostic tests such as EKGs, hearing screenings or Orthostatic Hypotension testing in accordance with established protocols.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Certified Medical Assistant (Medical Staffing Agency)

UF Health Physician, Surgical Specialties
Gainesville
04.2016 - 08.2016
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted in minor surgical procedures such as removing stitches and wound care under the direction of a physician.

Certified Nursing Assistant (CNA) & Recovery Specialist

Meridian Behavioral Healthcare INC
Gainesville
05.2014 - 06.2015
  • Assisted residents in preparing for activities and social programs.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
  • Transported residents within the facility as needed.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.

Senior Certified Nursing Assistant

Tacachale
Gainesville
12.2013 - 04.2014
  • Assessed skin integrity of all assigned patients at least once per shift; documented findings according to facility policy.
  • Reported any observed changes in behavior or physical condition immediately to nursing staff.
  • Assisted patients in ambulation, transferring to, from bed or chair, turning, positioning in bed, and providing range of motion exercises.
  • Organized medical equipment for use in patient rooms including beds, wheelchairs, IV poles and other items needed for treatment.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Certified Nursing Assistant

Medical Staffing Network
Gainesville
12.2009 - 10.2012
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Education

Associate of Science - Medical Assisting

City College
Gainesville, FL
03.2016

Skills

  • Patient registration
  • Insurance verification
  • Prior authorization
  • Electronic health records
  • Referral processing
  • HIPAA compliance
  • Appointment scheduling
  • Customer service
  • Conflict resolution
  • Time management
  • Attention to detail
  • Training participation
  • Team collaboration
  • Problem solving
  • Organizational leadership
  • Adaptability and flexibility
  • Verbal and written communication

Certification

  • CMA, Associates Degree, City College, Gainesville, FL, 03/2016
  • Medication Assistant Certificate, Quiet Oaks, Ocala, FL, 07/2010
  • CNA, Florida Health Board, 05/2017.

Timeline

Access Center Coordinator

UF Health Physicians
07.2022 - 06.2024

Driver

Navarre Transportation
05.2019 - 02.2022

Certified Medical Assistant

UF Health Physician, Internal Medicine Tower Hill
08.2016 - 09.2017

Certified Medical Assistant (Medical Staffing Agency)

UF Health Physician, Surgical Specialties
04.2016 - 08.2016

Certified Nursing Assistant (CNA) & Recovery Specialist

Meridian Behavioral Healthcare INC
05.2014 - 06.2015

Senior Certified Nursing Assistant

Tacachale
12.2013 - 04.2014

Certified Nursing Assistant

Medical Staffing Network
12.2009 - 10.2012

Associate of Science - Medical Assisting

City College

Similar Profiles

CREATE PROFILE