Danielle Navarro
Riverside,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
- Hiring and Coaching
- Operational Efficiency/Continuous Improvement
- Customer Engagement/Experience
- Problem Resolution
- Influencing and Negotiating
- Security Measures
- Team-Building Exercises
- Employee Performance Evaluations/Team Development
- Legal Requirements/Human Resource Knowledge
- Technical Analysis
- Microsoft Office/Trinium/AS400/TMW
- Company Driver Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Often you have to rely on intuition.
Bill Gates
Work History
Drayage Driver Experience Manager
NFI
Chino, CA
09.2022 - 02.2023
- Streamlined onboarding process on best practices and protocols.
- Liaised with operations, recruiting, company driver, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing driver concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic driver relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase driver retention rates.
- Conducted new hire orientations for company drivers including training in company operations, policies, and services.
Terminal Manager
NFI
Chino, CA
07.2019 - 09.2022
- Set terminal budgets and set goals to adhere to plans.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of ocean containers.
- Maintained flexibility to work a variety of shifts and days of week consistent with demands of operation.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Collaborated with 70+ member team to create, modify and implement goals, procedures and policies.
- Monitored employee performance and productivity.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and initiated investigations to resolve steamship line/terminal or customer complaints.
Operations Manager
NFI
Chino, CA
04.2016 - 07.2019
- Assisted with recruiting, hiring, and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mitigated business risks by working closely with staff members assessing performance.
- Analyzed and reported on key performance metrics to senior management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Dispatch Manager
NFI
Chino, CA
04.2014 - 04.2016
- Communicated with customer service team to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Evaluated current operational processes to help develop, implement, and improve practices.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to upper management operational activities and maintained current records.
Customer Service Manager
NFI
Chino, CA
08.2012 - 04.2014
- Supervised employees assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Operations Coordinator/Dispatcher
NFI
Chino, CA
04.2008 - 08.2012
Overview
15
15
years of professional experience