Daniel M Imondi
Port Saint Lucie,FL
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
I am seeking employment with a company where I can use my talents and skills to grow professionally and broaden the organization's objectives.
Overview
10
10
years of professional experience
Work History
Color Mixer Specialist
Sherwin Williams Co
Port Saint Lucie, FL
10.2023 - Current
- Inspected completed orders for accuracy prior to shipping out.
- Assisted in training new Color Mixers on standard operating procedures.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Specialist
Sherwin Williams Co
Jensen Beach, FL
09.2022 - 10.2023
- Answered incoming customer inquiries regarding product and service information.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Overnight Stock Associate
Walmart
Stuart, FL
01.2022 - 06.2022
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
Assistant Manager/Part Sales Manager
AutoZone
Jupiter, FL
07.2021 - 01.2022
- Opened and closed store, set up registers and secured cash.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Taught new associates sales tactics and performance improvement techniques.
- Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
Cashier
Publix
Port St. Lucie, FL
02.2021 - 09.2021
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned customer purchases, supporting transactions to streamline sales process.
Sales Associate
Sherwin Williams Co
Fort Pierce, FL
02.2021 - 07.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed orders and coordinated product deliveries.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
Cashier
Publix Grocery Store
Kissimmee, , FL
11.2020 - 02.2021
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Associate
Winn Dixie, Memorial Highway
St. Cloud, Fl
09.2019 - 11.2020
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
Customer Service Associate
Winn Dixie
Stuart, FL
04.2019 - 09.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintenance of Traffic
OHL Community Asphalt
Port Saint Lucie, FL
10.2018 - 12.2018
- Laid out Cone distribution and Safety Signs on Roadway for Construction on Local and Main Highways.
Customer Service Associate
Walmart
Port Saint Lucie, FL
01.2017 - 05.2018
- Prepared and checked cashier register tills.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Organized cash movements between offices and to or from banks.
Customer Service Associate
Winn Dixie
Stuart, FL
11.2014 - 01.2017
- Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership.
- Handled cash and deposits using proper accounting procedures and documentation.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Education
High School Diploma -
Treasure Coast High School
ImondiPublixPublixExceptionalPort Saint Lucie, FL4 2015
Skills
- High-energy attitude
- Exceptional Listener
- Technologically savvy
- Effective communication
- Customer service
- Managing Multiple Priorities
References
Available if needed
Timeline
Color Mixer Specialist
Sherwin Williams Co
10.2023 - Current
Customer Service Specialist
Sherwin Williams Co
09.2022 - 10.2023
Overnight Stock Associate
Walmart
01.2022 - 06.2022
Assistant Manager/Part Sales Manager
AutoZone
07.2021 - 01.2022
Cashier
Publix
02.2021 - 09.2021
Sales Associate
Sherwin Williams Co
02.2021 - 07.2021
Cashier
Publix Grocery Store
11.2020 - 02.2021
Customer Service Associate
Winn Dixie, Memorial Highway
09.2019 - 11.2020
Customer Service Associate
Winn Dixie
04.2019 - 09.2019
Maintenance of Traffic
OHL Community Asphalt
10.2018 - 12.2018
Customer Service Associate
Walmart
01.2017 - 05.2018
Customer Service Associate
Winn Dixie
11.2014 - 01.2017
High School Diploma -
Treasure Coast High School
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