Daniel M. Jarrett
Pittsburg,CA.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service
Loop Neighborhood Market
08.2022 - Current
- Followed safety protocols while working, avoiding accidents and injuries
- Built trustful relationships with customers to encourage return visits.
- Responded to all customer inquiries thoroughly and professionally.
- Trained and mentored new employees on company procedures and safety protocols.
Assistant Store Manager
AMPM Arco Gas Station
11.2019 - 03.2021
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained and managed associates in customer service and sales techniques.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Assistant Manager
Popeyes Chicken
02.2019 - 11.2019
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Transit Bus Operator
First Transit
11.2007 - 04.2018
- Aided passengers with disabilities or special needs.
- Followed company policies and procedures and maintained compliance with standards.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Security Guard
Guardian Security Agency
10.2001 - 11.2007
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to incidents and assessed active situations for security concerns
Education
Ged -
Contra Costa Adult School
San Pablo, CASkills
- Customer Relations
- Strategic Merchandising
- Coaching and Mentoring
- Staff Management
- Inventory Control
- Product and Service Sales
- Verbal and Written Communication
Certifications
RBS Certificate Expire 02/2026
CA Food Handler Card Expire 06/2025
Timeline
Customer Service
Loop Neighborhood Market
08.2022 - Current
Assistant Store Manager
AMPM Arco Gas Station
11.2019 - 03.2021
Assistant Manager
Popeyes Chicken
02.2019 - 11.2019
Transit Bus Operator
First Transit
11.2007 - 04.2018
Security Guard
Guardian Security Agency
10.2001 - 11.2007
Ged -
Contra Costa Adult School
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