Skilled Flooring Sales Specialist with extensive knowledge of floor covering options, available brands and pricing structures. Detail-oriented and proactive in handling customer concerns. Known for individualized sales and great negotiation.
Overview
12
12
years of professional experience
Work History
Director of Commercial Sales
Hurst Hardwoods
07.2011 - 12.2022
Provided superior service to customers by quickly responding to requests, suggestions and concerns.
Developed methods and procedures to increase sales, expand markets and promote business.
Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Serviced existing accounts on regular basis to maximize revenue.
Demonstrated products and specific features at custom builder targeted tradeshows
Acquisition Manager
Home Options
01.2023 - 07.2023
Scheduled in home appointments to discuss options and services to close qualified leads.
Called potential customers from marketing leads, and website leads to engage and discuss personal needs.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Took photographs of interior and exterior of buildings to properly document features and conditions.
Managed customer relations on ongoing basis to maximize customer retention.
Claims Adjuster
Cross Country Adjusting
07.2023 - Current
Examined claims forms and other records to determine insurance coverage.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Prepared reports detailing findings of inspections, investigations, and tests.
Investigated and assessed damage to property and reviewed property damage estimates.