Daniel Yaryan
Indianapolis,IN
Summary
Hardworking Merchandise Manager experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
Overview
5
5
years of professional experience
Work History
Merchandise Manager
Dollar Tree Stores
Brownsburg , IN
10.2022 - Current
- Led initiative for new purchasing protocol proposal and implementation.
- Placed prices and descriptive signage to enhance displays and promote items.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Analyzed customer preferences and buying trends to determine the optimal product mix for the store.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
Correctional Officer
Indiana Department Of Corrections (IDOC)
Plainfield, IN
09.2021 - 10.2022
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Issued clothing, tools and other authorized items to inmates.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Customer Service Lead
Hoosier Carpet Outlet
Brownsburg, IN
07.2020 - 09.2021
- Conducted periodic audits of call recordings and emails sent by agents for quality assurance purposes.
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Maintained accurate records of customer interactions and transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Dollar Tree Stores
Indiana, PA
04.2019 - 07.2020
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
High School Diploma -
Mooresville High School
Mooresville, IN07-2020
Skills
- Inventory Control
- Stockroom Organization
- Retail Display Setup
- Contraband Seizure
- Prisoner Transport
- Surveillance
- Emergency Response
- Safety Protocols
Timeline
Merchandise Manager
Dollar Tree Stores
10.2022 - Current
Correctional Officer
Indiana Department Of Corrections (IDOC)
09.2021 - 10.2022
Customer Service Lead
Hoosier Carpet Outlet
07.2020 - 09.2021
Customer Service Representative
Dollar Tree Stores
04.2019 - 07.2020
High School Diploma -
Mooresville High School