Danielyetta Gay-Wilson

• Manage payroll tax compliance for PEO and client-filed accounts
• Prepare and file quarterly federal, state, local, and unemployment payroll tax returns
• Lead assigned year-end W-2 processing as part of a payroll tax operation producing more than 1.3 million W-2s annually.
• Complete new tax registrations, tax profile maintenance, SUI rate updates, PFML setup, and tax jurisdiction configuration
• Prepare payroll tax amendments, late original filings, and process account closures..
• Resolve agency notices, tax ID issues, POAs, TPAs, and complex payroll tax compliance matters..
• Partner with federal, state, local, and unemployment agencies and manage client escalations.
• Prepare monthly business reports, participate in quality reviews, and collaborate with leadership on process improvements
• Analyzed complex tax regulations to ensure compliance and optimize client tax strategies.
• Developed comprehensive tax plans, enhancing client satisfaction and retention rates.

Maintained payroll tax accounts, researched tax issues, managed tax profiles,

Resolved agency inquiries, and supported multi-state payroll tax compliance

• Responded to customer requests for products, services, and company information.
• Conducted thorough research on tax legislation changes to advise clients on implications and strategies.
• Prepared and reviewed complex tax returns for individuals and businesses, ensuring compliance with regulations.
• Managed high-volume calls, maintaining composure while addressing customer needs efficiently.