DaNijah Johnson
Sumter,SC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Productive Package Handler experienced in material handling, inspections and shipping and receiving. Focused on cost reduction and continual process improvement. Comfortable safely operating forklifts and pallet jacks.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
02.2023 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Processed new policy applications and updated existing policy documents.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
Manufacturing Associate
Amazon
West Columbia, SC
08.2022 - 02.2023
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Examined merchandise to determine problems and evaluate for possible solutions or repair.
- Attached identifying tags to track returned items and put back into stock.
- Leveraged computer, RF and powered equipment to put away and pull orders.
- Conducted inventory transactions using scanner gun.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
Customer Service Representative
Nelnet Student Loan Services
Sumter, SC
01.2022 - 07.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gave workshop and other group presentations to inform students of options and educate on financial aid process.
- Received and posted payments to loan accounts.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter, SC
07.2019 - 01.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved customer service wait times to mitigate complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Sumter, SC
12.2018 - 07.2019
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Lakewood High School
Sumter06.2019
Skills
- Picking and Packing
- Retail Sales Customer Service
- Inbound and Outbound Calling
- Call Center Operations
- Manufacturing Experience
Timeline
Customer Service Representative
Alorica
02.2023 - 12.2024
Manufacturing Associate
Amazon
08.2022 - 02.2023
Customer Service Representative
Nelnet Student Loan Services
01.2022 - 07.2022
Customer Service Representative
Sykes Enterprises, Incorporated
07.2019 - 01.2022
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
12.2018 - 07.2019
High School Diploma -
Lakewood High School