Danijela Hukic
Brooklyn,NY
Summary
Enthusiastic professional with 7+ years Salesforce experience eager to contribute to team & company's success through hard work, attention to detail and excellent communication skills. Strong command of Salesforce CRM, project management and business analysis. Motivated to learn, contribute quality work, and innovate new solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst
Semler Scientific
01.2023 - 07.2024
- Solved complex business problems through effective requirement gathering and gap analysis techniques.
- Managed end-to-end project delivery, spanning from discovery calls, UAT, documentation, to post-deployment support.
- Worked as a key figure on a large number of projects, including two of the largest implementations in the company's history: CPQ & ServiceNow.
- Created comprehensive user guides and provided support, helping users navigate complexities of the Salesforce platform efficiently.
- Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
- Maintained Business Systems project board, as well as providing support to BST Director for any additional side projects.
- Conducted ongoing Salesforce audits provided to key stakeholders on monthly basis to maintain compliance.
- Managed monthly Business Systems meeting, including creating presentations, collaborating with stakeholders on topics, and coordinating speakers.
- Ownership of scoping out potential software and implementation partners prior to any project being initiated. This included discovery meetings with said vendors, creating proposals detailing features and pricing, and discussing key insights with leadership to help make an informed decision.
Salesforce Business Analyst
Catalyst Consulting Group
04.2022 - 08.2022
- Spearhead first project for South Carolina Arts Commission as Project Lead; Built and executed solutions with minimal oversight, including demos and user training.
- Served as one of two analysts end-to-end on Iowa Department of Cultural Affairs project. Included discovery meetings and requirements gathering, writing user stories, overseeing regression testing and UAT, and creation of multiple flows, web forms, reports and dashboards.
- Received high recognition from both directors and clients during first solo demo.
- Worked on York Region of Ontario project and single-handedly produced all user stories & proposed solution architecture for 2nd largest project this year.
- Additional experience entailed creating business deliverables, as well as setting user profiles and permissions. Highly experienced with configuring validation rules, objects, fields, page layouts, record types, and more.
Senior Revenue Operations Specialist
zSpace Inc
01.2022 - 04.2022
- Direct support for 4 regional directors via management of orders, participating in weekly pipeline calls, building opportunities & amending contract discrepancies.
- Managed the processing of all domestic and international deals including the Q/A of contracts, opportunities, & resolving any pipeline issues.
- Granted System Administrator access which included configuring price books, discount tables & permissions.
- Lead multiple projects including an object clean-up, improving process documentation, Q/A of NetSuite, & creating automations with the technical support team.
- Processed a record $2.3 million deal during the first two weeks, the largest in the company's history.
Shopper & Customer Support
Instacart
06.2019 - 01.2022
- Coordinated and delivered an average 30 orders per week while executing orders under tight deadlines.
- Minimized order and delivery errors through close attention to detail to ensure high-quality service.
- Rated 5.0 out of 5.0 stars every month since 2019.
Revenue Operations Associate
Yelp
01.2016 - 05.2019
- Managed upwards of $1 million in monthly revenue: Supported multiple teams through ad campaign management, Q/A checks, SEO, troubleshooting technical issues, and SFDC updates.
- Initiated multiple large scale database clean-ups. Most significant contribution prevented a legal liability.
- Collaborated with multiple teams to launch SeatMe, Yelp Reservations and Yelp Wi-Fi.
- Appointed mentor for new hires, effectively reconciling workload for managers by providing training & guidance.
- Voted Top Ops person by NYC Sales Management team.
Education
Salesforce Administrator - Business Analyst -
Salesforce Pathfinder Program
Online2021
Bachelor of Science - Business Administration, Management & Finance
CUNY Brooklyn College
Brooklyn2014
Skills
- 7 Years Salesforce Experience: 35 End-User, 35 Back-End/Administrator
- Monday, Jira, Asana, & Confluence
- Agile, Waterfall & Scrum Frameworks
- Experience with HTML & Web Forms
- Slack, Teams, Outlook, Google Workspace
- Word, PowerPoint, Excel
Certification
- Salesforce Administrator Certification
- SDLC/Software Testing Certification
- Academic Competitiveness Grant, St. Claire Scholarship & Dougherty Scholarship.
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Salesforce Business Analyst
Semler Scientific
01.2023 - 07.2024
Salesforce Business Analyst
Catalyst Consulting Group
04.2022 - 08.2022
Senior Revenue Operations Specialist
zSpace Inc
01.2022 - 04.2022
Shopper & Customer Support
Instacart
06.2019 - 01.2022
Revenue Operations Associate
Yelp
01.2016 - 05.2019
Salesforce Administrator - Business Analyst -
Salesforce Pathfinder Program
Bachelor of Science - Business Administration, Management & Finance
CUNY Brooklyn College
- Salesforce Administrator Certification
- SDLC/Software Testing Certification
- Academic Competitiveness Grant, St. Claire Scholarship & Dougherty Scholarship.
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