Danijela Matijevic
Wheeling,IL
Summary
High-energy results-driven Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency and overseeing all facets of customer-facing and back-end operations.
Overview
27
27
years of professional experience
Work History
Store Manager
DSW Shoe Warehouse
05.2004 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted in recruiting, hiring and training of team members.
Fashion Director
Park Lane Jewelry
03.2010 - 01.2012
Direct Sales concept/achieved top performer status within first 2 months.
Store Co-Manager
DSW Shoe Warehouse
01.1997 - 05.2004
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Hired, trained and evaluated personnel in sales and operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Some College (No Degree) - Medicine
University of Belgrade Medical School
Belgrade, SerbiaHigh School Diploma -
Medical High School
Tuzla, Bosnia And Herzegovina05.1989
Skills
- Talent Recruitment
- Operations Management
- Customer Service Management
- Team Development
- Merchandising
- Shipment Processing
- Inventory control
- Problem Solving
Accomplishments
- Top 50 store in the company (600 + stores) 6 times in 2023 for sales plan and conversion, consistently top 3 in volume group
- recognized several times for reducing retail shrink
Timeline
Fashion Director
Park Lane Jewelry
03.2010 - 01.2012
Store Manager
DSW Shoe Warehouse
05.2004 - Current
Store Co-Manager
DSW Shoe Warehouse
01.1997 - 05.2004
Some College (No Degree) - Medicine
University of Belgrade Medical School
High School Diploma -
Medical High School