Dani Jo Lockwood
Columbus,OH
Summary
Experienced hospitality professional skilled in guest engagement and problem resolution. Proven ability to maintain a calm demeanor under pressure while supporting colleagues and fostering a collaborative atmosphere. Committed to delivering outstanding dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrel
Hilliard, OH
08.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining and service areas throughout shifts.
- Made The Barrel feel like home to all guests with welcoming and kind attitudes.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Host
Red Robin
Grove City, OH
09.2024 - 02.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist effectively, optimizing table turnover and guest flow.
- Provided menu information and answered guest inquiries with enthusiasm.
- Collaborated with kitchen staff to coordinate timely service delivery.
- Assisted in training new hosts on procedures and customer service standards.
Education
High School Diploma -
Franklin Heights High School
Columbus, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Sales expertise
- Food safety
- Critical thinking
- Calm under pressure
- Decision-making
- Problem resolution
Timeline
Server
Cracker Barrel
08.2025 - Current
Host
Red Robin
09.2024 - 02.2025
High School Diploma -
Franklin Heights High School