Danika Christensen
Portland,OR
Summary
Proven leader in high-paced environments, adept at problem-solving and customer service, showcased at Black Rock Coffee Bar. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction, and streamlining operations. Skilled in POS system operation and fostering teamwork, consistently delivering results beyond expectations. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
Black Rock Coffee Bar
03.2023 - Current
- Handled and resolved customer issues and complaints with professionalism and used communication and problem-solving skills to resolve issues.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Head Hostess
Rivershore Bar And Grill
10.2021 - 01.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers, and managers of large groups and prepared seating, while Monitoring seating area.
Education
High School Diploma -
Oregon City Senior High School
Oregon City, OR03.2023
Skills
- POS System Operation
- Customer Service
- Problem-solving abilities
- Teamwork and Collaboration
- Excellent Communication
- Time management abilities
- Self Motivation
- Decision-Making
- Reliability
- Professionalism
- Multitasking
- Quick Learner, extremely coachable
Timeline
Barista Shift Lead
Black Rock Coffee Bar
03.2023 - Current
Head Hostess
Rivershore Bar And Grill
10.2021 - 01.2023
High School Diploma -
Oregon City Senior High School