Summary
Overview
Work History
Education
Skills
Retail Industry Fundamentals Specialist
CPR CERTIFIED
Timeline
Generic

Danika Coker

Peoria

Summary

Dynamic Customer Relations Representative. Skilled in fostering positive relationships and resolving customer concerns in fast-paced environment. Demonstrated ability to communicate effectively and manage customer expectations. Seeking to leverage transferrable skills in new field to continue delivering exceptional service and support.

Overview

1
1
year of professional experience

Work History

Customer Relations Representative

Outdoor Dream Builders
04.2025 - Current
  • Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.

Team Member

Culvers Franchising System
09.2024 - 04.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

GED -

Maricopa Community Colleges, Rio Salado Community College
Surprise, AZ
01-2025

Skills

  • Customer service
  • Problem-solving
  • Customer engagement
  • Data entry
  • Complaint resolution
  • Sales expertise

Retail Industry Fundamentals Specialist

Recognized as a Retail Industry Fundamentals Specialist

by National Retail Federation Foundation.

6/12/2025

CPR CERTIFIED

Adult and Pediatric First Aid/CPR/AED Certified

CERTIFIED BY : American Red Cross

2/23/2024

Timeline

Customer Relations Representative

Outdoor Dream Builders
04.2025 - Current

Team Member

Culvers Franchising System
09.2024 - 04.2025

GED -

Maricopa Community Colleges, Rio Salado Community College

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