Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Danika Jacquez Garcia

El Paso,TX

Summary

Driven Assistant Manager with a proven track record at Hottopic, enhancing operational efficiency and customer satisfaction. Excelled in staff management, fostering team collaboration, and implementing effective sales strategies. Demonstrated expertise in retail operations management and customer service, significantly boosting sales and team performance.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Hottopic
11.2014 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Twisted Tattoo

Front Desk Position
05.2011 - 10.2011

Made sure facility was clean and complied with safety regulations for a tattoo industry.

Controlled register and set up appointments and dates for clients to meet with artists.

Sanitized and sterilized all work area and tools for future clients.

Processor

Mesilla Valley, Transportation
09.2006 - 05.2007
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.

Education

Diploma -

J M Hanks High School
El Paso, TX

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Staff Training and Development
  • Staff Management
  • Workload Management
  • Task Delegation
  • Employee Scheduling
  • Retail Operations
  • Customer rapport
  • Operations Management
  • Recruiting and interviewing
  • Sales Strategies
  • Retail Operations Management
  • Staff Development
  • Strategic Planning
  • Sales Growth
  • Policy Enforcement
  • Orientation and training
  • Employee Performance Evaluations
  • Project Management
  • Recruitment and hiring
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills

Languages

Spanish
Limited Working

Timeline

Assistant Manager

Hottopic
11.2014 - 02.2018

Twisted Tattoo

Front Desk Position
05.2011 - 10.2011

Processor

Mesilla Valley, Transportation
09.2006 - 05.2007

Diploma -

J M Hanks High School
Danika Jacquez Garcia