Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Hope Rector

Albuquerque,NM

Summary

Proven leader with experience at Hottopic, adept in enhancing customer satisfaction and streamlining operations. Excelled in money handling and fostering team motivation, significantly reducing discrepancies and improving service quality. Skilled in staff training, ensuring peak performance and operational excellence in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Hottopic
05.2023 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Lead Production Assistant

Amazon
04.2020 - 09.2022
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Reduced production errors through close attention to detail and thorough quality control checks.

Education

Cosmetology

Paul Mitchell The School
Arlington, TX
2019

Berkner Highschool
Richardson, TX
2017

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Retail Operations

Timeline

Assistant Manager

Hottopic
05.2023 - 11.2024

Lead Production Assistant

Amazon
04.2020 - 09.2022

Cosmetology

Paul Mitchell The School

Berkner Highschool

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Hope Rector