Kiana Hughes
Orlando
Summary
Optimistic and experienced associate with over 5 years of customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of beneficially collaborating with team members to achieve sales objectives and maintains a positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
HotTopic
03.2025 - Current
- Product knowledge and sales strategies used to complete daily sales goals; maintaining a professional and optimistic attitude while upselling in a fast-paced environment
Sales Associate
Forever21
05.2024 - 05.2025
- Organizing displays while assisting customers simultaneously. Customer-service oriented; experience in cashier, on floor, in fitting room, and in stock room.
Sales Associate
Levi’s Strauss & Co.
05.2023 - 05.2024
- Assisting customers in tasks that require a detailed layout of the store and increasing sales. Customer-service skills, organization, and detail-orientation. Able to multitask while providing care to customers while under pressure.
Front Desk/Receptionist
Uptown Eyecare
02.2023 - 04.2023
- Multitasking while balancing various detail-oriented assignments such as verifying insurances, making appointments, answering voicemails, and checking faxes in a timely manner while providing a positive experience for patients.
Store Training Coordinator/MIT
PDQ (People Dedicated to Quality) Restaurants
06.2021 - 01.2023
- Facilitated the organization of training, schedules, and weekly reports. Communicated with co-workers and fellow management proficiently, resolving customer concerns with professionalism and positivity. Commended by corporate and CFO for hard work and dedication.
Team Member
Ben & Jerry's
03.2020 - 04.2021
- Experienced in balancing multiple tasks and completing responsibilities under pressure. Able to adapt easily to new skills and apply them productively. Recognized by manager and owner of the store as a significant employee whose work ethic and friendly outlook uplifts the company.
Education
Bachelors of Arts - English Literature
Keiser University
Orlando05.2028
Associate of Science - Medical Billing and Coding
Keiser University
Orlando03.2026
High School Diploma - undefined
Freedom High School
03.2020
Skills
- Exceptional customer service, on-phone and in-person
- Detail orientation
- Problem-solving skills
- Spanish (intermediate-fluent)
- Cashier/POS experience (5 years)
- Retail experience (3 years)
- Works well under pressure
- Outgoing personality
- Leadership/ Management skills
- Teamwork and collaboration
- Sales expertise
Languages
Spanish
Professional Working
Timeline
Sales Associate
HotTopic
03.2025 - Current
Sales Associate
Forever21
05.2024 - 05.2025
Sales Associate
Levi’s Strauss & Co.
05.2023 - 05.2024
Front Desk/Receptionist
Uptown Eyecare
02.2023 - 04.2023
Store Training Coordinator/MIT
PDQ (People Dedicated to Quality) Restaurants
06.2021 - 01.2023
Team Member
Ben & Jerry's
03.2020 - 04.2021
High School Diploma - undefined
Freedom High School
Bachelors of Arts - English Literature
Keiser University
Associate of Science - Medical Billing and Coding
Keiser University
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