Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JOSEPH DAVIS

Kissimmee

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

15
15
years of professional experience

Work History

Sales Associate

Oreily's Auto Parts
03.2025 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Mobile Vehicle Inspector

OPENLANE
10.2024 - 01.2025
  • Maintained up-to-date knowledge of industry standards and best practices through ongoing professional development opportunities.
  • Supported company growth by training new hires on proper inspection techniques, tools usage, and record-keeping procedures.
  • Reduced wait times for customers by implementing an efficient appointment system for mobile inspections.
  • Collaborated with auto repair shops to address identified problems, resulting in improved vehicle performance.
  • Established a reputation as a trusted advisor among clients by consistently delivering accurate and detailed inspection results.
  • Strengthened relationships with auto dealerships by providing reliable inspection services that supported their sales goals.
  • Enhanced customer satisfaction with timely and thorough inspections of their vehicles.

Grounds Keeper

Venice Golf and Country Club
07.2024 - 10.2024
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.

Service Manager

Mavis Tire
01.2023 - 09.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

General Service Technician

Tire Kingdom
04.2022 - 05.2023
  • Assisted in inventory management, ordering parts as needed and maintaining an organized stockroom for easy access during repairs.
  • Increased repeat business through excellent communication skills and developing strong relationships with customers.
  • Supported shop management by assisting with administrative tasks such as scheduling appointments, updating customer records, and processing invoices.
  • Streamlined repair processes by effectively managing time spent on individual tasks while maintaining high-quality results.
  • Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
  • Diagnosed difficult-to-identify issues using advanced diagnostic equipment and innovative troubleshooting techniques.
  • Contributed to positive shop reputation by consistently receiving favorable reviews from satisfied customers based on professionalism and quality of work completed.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Investigated customer complaints to identify cause of malfunctions.
  • Repaired and replaced worn and damaged components.

Delivery Driver

Pizza Hut
08.2021 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.

General Service Tech

Firestone Auto Care
06.2021 - 08.2021
  • Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
  • Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
  • Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
  • Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
  • Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
  • Proactively identified potential future issues during routine inspections, preventing costly breakdowns or damage to vehicles.
  • Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
  • Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
  • Reduced repair times for complex jobs with effective troubleshooting techniques and in-depth mechanical knowledge.
  • Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.

PRIMARY ROUTE DRIVER

GREAT LAKES BEST ONE TIRE AND SERVICE
09.2020 - 05.2021
  • PROPERLY LOAD THE PRIMARY ROUTE TRUCK, DELIVER ORGANIZE THE ROUTE PAPER WORK TO MAKE THE ROUTE EFFICIENTLY DELIVER THE ROUTE TIRES PROPERLY AS WELL AS LOAD ANY CUSTOMER SCRAP AND WRITE UP ANY TIRES FOR RETREAD RETURN TO SHOP AND ORGANIZE TRUCK FOR NEXT DAYS SECONDARY RUN HELP ORGANIZE THE WAREHOUSE IF ROUTE FINISHES EARLY, AS WELL AS HELP AROUND THE SERVICE SHOP WHEN ABLE TO

GRINDER OPERATOR

IRONROCK CAPITAL LLC
01.2020 - 07.2020
  • OPERATE BRICK GRINDERS WHEN IN USE WHEN NOT RUNNING DO OTHER VARIOUS TASKS AROUND PLANT

SERVICE TECHNITION

ADDY POLARIS
05.2019 - 11.2019
  • DIAGNOSE, PRICE PARTS AND REPAIR INCOMING UNITS Recall repairs and warranty work.

WAREHOUSE/SALES

PHANTOM FIREWORKS
06.2018 - 07.2018
  • MANAGE WAREHOUSE STOCK, STOCK SHOWROOM FLOOR, INSPECT STOCK FOR DAMAGES, SALES

SERVICE TRUCK DRIVER

CANTON TOWING
07.2016 - 05.2017
  • RESPOND TO ROADSIDE EMERGENCIES, ACCESS VEHICLE AND ATTEMPT TO ROADSIDE FIX, CHANGE/REPAIR TIRES ON ROADSIDE, JUMPSTART VEHICLES, DELIVER FUEL, UNLOCK VEHICLE.

HEAVY EQUIPMENT OPERATOR

UNITED STATES MARINE CORPS
08.2010 - 08.2014
  • OPERATE MAINTAIN AND ASSIST IN REPAIRING HEAVY EQUIPMENT DURING ALL CONDITIONS

Education

High School Diploma - Motorcycle Technician for Kawasaki and Honda

Ohio Technical College
Cleveland, Ohio
01.2018

High School Diploma - undefined

Dover High School
Dover, Ohio
05.2010

Journeyman Carpentry Apprenticeship - undefined

Buckeye Career Center
New Philadelphia, Ohio
05.2010

Technical Training Certificates - Motorcycle Repair

Motorcycle Mechanics Institute
Kissimmee, FL
03-2027

Skills

  • HEAVY EQUIPMENT OPERATION, MECHANICAL REPAIR, INVENTORY MANAGEMENT, SECURITY PROTOCOL, MECHANICAL DIAGNOSING, OVER THE PHONE/IN PERSON CUSTOMER SERVICE
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Money handling
  • Store opening and closing
  • Professional demeanor

LANGUAGES

FLUENT ENGLISH, SLIGHT UNDERSTANDING OF SPANISH AND FRENCH

Timeline

Sales Associate

Oreily's Auto Parts
03.2025 - 08.2025

Mobile Vehicle Inspector

OPENLANE
10.2024 - 01.2025

Grounds Keeper

Venice Golf and Country Club
07.2024 - 10.2024

Service Manager

Mavis Tire
01.2023 - 09.2024

General Service Technician

Tire Kingdom
04.2022 - 05.2023

Delivery Driver

Pizza Hut
08.2021 - 01.2022

General Service Tech

Firestone Auto Care
06.2021 - 08.2021

PRIMARY ROUTE DRIVER

GREAT LAKES BEST ONE TIRE AND SERVICE
09.2020 - 05.2021

GRINDER OPERATOR

IRONROCK CAPITAL LLC
01.2020 - 07.2020

SERVICE TECHNITION

ADDY POLARIS
05.2019 - 11.2019

WAREHOUSE/SALES

PHANTOM FIREWORKS
06.2018 - 07.2018

SERVICE TRUCK DRIVER

CANTON TOWING
07.2016 - 05.2017

HEAVY EQUIPMENT OPERATOR

UNITED STATES MARINE CORPS
08.2010 - 08.2014

High School Diploma - undefined

Dover High School

Journeyman Carpentry Apprenticeship - undefined

Buckeye Career Center

High School Diploma - Motorcycle Technician for Kawasaki and Honda

Ohio Technical College

Technical Training Certificates - Motorcycle Repair

Motorcycle Mechanics Institute

Similar Profiles

CREATE PROFILE